HR Service Center Representative

2 weeks ago

Bengaluru, Karnataka, India Zebra Full time
HR Shared Services Representative, II

At Zebra, we're a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customers' and partners' needs and solve their challenges.

Key Responsibilities:
  • Provide expert guidance to employees on HR policies, procedures, and programs.
  • Maintain a working knowledge of HR processes to answer customer inquiries.
  • Respond to inbound calls and emails from employees through the HR Service Center.
  • Provide timely and accurate information to employees by clarifying issues, researching answers, and escalating unresolved problems.
  • Collaborate with the payroll department and subject matter experts in HR to resolve employee issues.
  • Utilize HR systems such as ADP, Oracle Cloud, and Degreed to answer employee questions.
  • Document all interactions in real-time within the HR Service Center's case management software.
  • Identify opportunities for process improvements and engage with Senior HR Service Members to drive change.
  • Manage employee records, ensuring accurate data is entered and maintained in the system.
  • Assist HR team members and line managers in preparing offer letters, coordinating acceptances, and tracking key activities.
  • Provide rewards administration support for company benefits programs.
  • Prepare accurate and timely employee payroll data for the required pay frequency.
  • Support internal and external audits by collecting and preparing supporting documents.
  • Drive consistent content management across the HR Function on internal tools.
Requirements:
  • High school diploma or GED; Associate's degree a plus.
  • Minimum 2 years of experience in an automated customer service environment, with call center and benefits experience preferred.
  • Excellent verbal and written communication skills.
  • Team player with excellent listening skills and the ability to ask probing questions.
  • Professional and friendly attitude with the ability to develop rapport with employees.
  • Ability to independently execute an action plan following documented policies and procedures.
  • Effective management of multiple priorities and adaptability in a fast-paced business environment.
  • Ability to assess employee issues and apply the appropriate procedure or policy.
  • Ability to learn and navigate new software quickly.
  • English compulsory; other languages a plus.

At Zebra, we're committed to protecting our candidates from online fraudulent activity. Our recruiters will always connect with you via email accounts, and applications are only accepted through our applicant tracking system. Please be aware of our Talent Acquisition team's communication methods to avoid any potential issues.

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