Strategic HR Operations Lead

3 weeks ago


Bengaluru, Karnataka, India Resillion Full time
Job Description

At Resillion, we're seeking an experienced HR Shared Services Lead to drive the optimization of our HR shared services function, ensuring exceptional service delivery across our international operations.

  • Process Enhancement: Enhance and streamline onboarding and offboarding processes to ensure compliance and a seamless transition.
  • System Implementation: Lead the implementation and updates of HR Information Systems (HRIS), ensuring data accuracy and system optimization.
  • Process Design: Design, document, and refine HR processes to maximize efficiency in the shared services model.
  • Team Management: Manage and mentor a global HR team, fostering collaboration and high performance.
  • Analytics: Utilize data analytics to inform HR strategies and improve service delivery.
  • Support System: Establish a 1st and 2nd line HR support system for consistent global HR services.
  • Compliance: Ensure the accuracy of HR records and compliance with employment laws across all jurisdictions.
  • Strategy Alignment: Collaborate with senior leadership to align HR shared services strategies with overall business objectives.
  • Continuous Improvement: Lead continuous improvement initiatives to enhance HR shared services capabilities and user experience.
  • Knowledge Base: Develop and maintain a comprehensive HR knowledge base to support self-service and improve efficiency.
  • Case Management: Implement and manage a robust case management system to track and resolve HR inquiries effectively.
  • Audits: Conduct regular audits of HR processes and systems to ensure compliance and identify areas for improvement.

Requirements:

  • Education: Bachelor's degree in human resources, Business Administration, or related field; master's degree preferred.
  • Experience: 8+ years of experience in HR shared services, with at least 4 years in a leadership role.
  • Skills: Strong knowledge of HR best practices, policies, and global regulations.
  • Qualifications: SHRM or HRCI certification preferred.


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