Strategic HR Operations Lead
3 weeks ago
At Resillion, we're seeking an experienced HR Shared Services Lead to drive the optimization of our HR shared services function, ensuring exceptional service delivery across our international operations.
- Process Enhancement: Enhance and streamline onboarding and offboarding processes to ensure compliance and a seamless transition.
- System Implementation: Lead the implementation and updates of HR Information Systems (HRIS), ensuring data accuracy and system optimization.
- Process Design: Design, document, and refine HR processes to maximize efficiency in the shared services model.
- Team Management: Manage and mentor a global HR team, fostering collaboration and high performance.
- Analytics: Utilize data analytics to inform HR strategies and improve service delivery.
- Support System: Establish a 1st and 2nd line HR support system for consistent global HR services.
- Compliance: Ensure the accuracy of HR records and compliance with employment laws across all jurisdictions.
- Strategy Alignment: Collaborate with senior leadership to align HR shared services strategies with overall business objectives.
- Continuous Improvement: Lead continuous improvement initiatives to enhance HR shared services capabilities and user experience.
- Knowledge Base: Develop and maintain a comprehensive HR knowledge base to support self-service and improve efficiency.
- Case Management: Implement and manage a robust case management system to track and resolve HR inquiries effectively.
- Audits: Conduct regular audits of HR processes and systems to ensure compliance and identify areas for improvement.
Requirements:
- Education: Bachelor's degree in human resources, Business Administration, or related field; master's degree preferred.
- Experience: 8+ years of experience in HR shared services, with at least 4 years in a leadership role.
- Skills: Strong knowledge of HR best practices, policies, and global regulations.
- Qualifications: SHRM or HRCI certification preferred.
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