Team Leader Position

3 weeks ago


Mumbai, Maharashtra, India ICCS Full time

Position: Team Leader

Key Responsibilities:

  • Staff retention within the team
  • Coordinate between Manager and Team Members
  • Manage a team of Associates
  • SLA and KRA performance management
  • Control shrinkage and attrition
  • Manage day-to-day floor activities
  • Analyze and maintain team performance reports
  • Conduct team meetings and review meetings

Requirements:

  • 3-5 years of experience
  • Excellent understanding of call center metrics
  • Good communication skills
  • Graduate in any stream, Master's degree an advantage

Current Role: Currently working as TL for Outbound


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