Team Lead Position
3 weeks ago
Job Summary
Expo Job Consultancy is currently seeking a highly skilled and experienced Team Leader to manage our Voice Process team. As a Team Leader, you will be responsible for leading and guiding a team of customer service representatives to achieve exceptional service quality and performance targets.
Key Responsibilities:
- Team Management: Oversee the day-to-day operations of the team, supervise and guide customer service representatives, assign tasks, and set performance goals.
- Process Execution: Ensure smooth operations, handle escalations, and resolve customer complaints or issues.
- Quality Assurance: Monitor and evaluate calls to ensure quality standards are met, provide feedback and coaching to team members, and implement quality improvement initiatives.
- Performance Management: Set performance targets, track individual and team performance, and develop action plans to address performance gaps.
Qualifications and Skills:
- Bachelor's degree in a relevant field (preferred)
- 2 to 3 years of experience working as a Team Leader in an international voice process
- Strong knowledge of customer service principles and practices
- Excellent verbal and written communication skills
- Ability to motivate and inspire a team to achieve goals
What We Offer:
A competitive salary and the opportunity to work with a professional B2B database management company.
About Us:
Expo Job Consultancy is a professional B2B database management company with headquarters in Mumbai, India, and branch offices in London and Amsterdam. We are committed to providing outsourcing solutions across a wide range of platforms and technologies at competitive prices, excellent customer support, and quality of deliverables.
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