Team Lead
4 weeks ago
TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of over 45,000 employees.
What We OfferAt TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community.
Job SummaryWe are seeking an experienced Team Lead to manage the day-to-day planning and operations of our customer support team. The ideal candidate will have at least one year of relevant Team Lead experience managing a team of 10+ teammates in a customer support role within an outsourcing or similar company. The Team Lead will be responsible for ensuring that each team member delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs). The successful candidate will be organized, able to handle responsibility, and adept at creating reports of team performance and documenting feedback from clients.
Key Responsibilities- Manage the day-to-day planning and operations of the customer support team
- Ensure that each team member delivers on their SLA and achieves their KPIs
- Coach and manage team members to improve performance and achieve goals
- Act as a liaison between management and the team
- Document feedback from clients and create reports of team performance
- At least one year of relevant Team Lead experience managing a team of 10+ teammates in a customer support role within an outsourcing or similar company
- Excellent verbal and written communication skills
- Above-average technical know-how
- Previous experience working in email and live chat customer support roles
- Familiarity with E-Commerce, ZenDesk, or other CRM tools
TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEIIn TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
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