Team Lead

4 weeks ago


Navi Mumbai, Maharashtra, India TaskUs Full time
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of over 45,000 employees.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community.

Job Summary

We are seeking an experienced Team Lead to manage the day-to-day planning and operations of our customer support team. The ideal candidate will have at least one year of relevant Team Lead experience managing a team of 10+ teammates in a customer support role within an outsourcing or similar company. The Team Lead will be responsible for ensuring that each team member delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs). The successful candidate will be organized, able to handle responsibility, and adept at creating reports of team performance and documenting feedback from clients.

Key Responsibilities
  • Manage the day-to-day planning and operations of the customer support team
  • Ensure that each team member delivers on their SLA and achieves their KPIs
  • Coach and manage team members to improve performance and achieve goals
  • Act as a liaison between management and the team
  • Document feedback from clients and create reports of team performance
Requirements
  • At least one year of relevant Team Lead experience managing a team of 10+ teammates in a customer support role within an outsourcing or similar company
  • Excellent verbal and written communication skills
  • Above-average technical know-how
  • Previous experience working in email and live chat customer support roles
  • Familiarity with E-Commerce, ZenDesk, or other CRM tools
How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.


  • Team Lead

    4 weeks ago


    Navi Mumbai, Maharashtra, India TaskUs Full time

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of over 45,000 employees.Job SummaryWe are seeking a...

  • Team Lead

    3 weeks ago


    Navi Mumbai, Maharashtra, India TaskUs Full time

    About TaskUs:TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, we serve clients in the fastest-growing sectors, including social media, e-commerce,...

  • SOC Team Lead

    4 weeks ago


    Navi Mumbai, Maharashtra, India Information technology Full time

    Job Title: SOC Team LeadJob Summary:We are seeking a highly skilled SOC Team Lead to join our Information Technology team. The successful candidate will be responsible for leading a team of security engineers and analysts, managing the day-to-day operations of the Security Operations Center, and ensuring the effective implementation of security tools and...

  • Senior Team Lead

    3 weeks ago


    Navi Mumbai, Maharashtra, India FixOut Full time

    Job Role: Senior Team LeadJob Description:We are seeking a seasoned Senior Team Lead to join our team at FixOut. The successful candidate will have a proven track record of managing teams and driving results.Key Responsibilities:Manage a team of quality analysts and trainersDevelop and implement process improvementsCollaborate with cross-functional teams to...

  • Collection Team Lead

    4 weeks ago


    Navi Mumbai, Maharashtra, India Snaphunt Full time

    The OpportunityWe are seeking a highly skilled and experienced Collection Team Lead to join our team at Snaphunt. As a key member of our debt recovery team, you will be responsible for leading a team of collectors to achieve operational goals and ensuring the highest level of customer satisfaction.Key ResponsibilitiesSupervise and motivate a team of...

  • Sales Team Lead

    3 weeks ago


    Navi Mumbai, Maharashtra, India Home Bazaar Full time

    About UsHome Bazaar Services Pvt Ltd is a leading Property Advisor in India, dedicated to delivering exceptional services in the real estate sector. With a strong presence and a deep understanding of customer needs, we strive to provide unparalleled support to our clients.Our RequirementsWe are seeking a highly skilled and experienced Sales Team Lead to join...

  • Audit Team Lead

    2 weeks ago


    Navi Mumbai, Maharashtra, India Reliance Industries Limited Full time

    Job Summary:We are seeking a highly skilled and experienced Audit Team Lead to join our team at Reliance Industries Limited. As a key member of our audit team, you will be responsible for leading audits and delivering high-quality results.Key Responsibilities:Lead audits and ensure timely delivery of resultsDevelop and implement audit plans and test...

  • BPO Team Lead

    3 weeks ago


    Navi Mumbai, Maharashtra, India Smart HR Services Full time

    Job DescriptionWe are seeking a highly skilled BPO Team Lead to join our team at Smart HR Services. The successful candidate will be responsible for managing and growing our channel, ensuring that individual targets are met, and maintaining operations within a given cost.Key ResponsibilitiesRecruitment of Sales OfficersOwner of the P&L - Maintaining...

  • Sales Team Lead

    4 weeks ago


    Navi Mumbai, Maharashtra, India Maersk Full time

    Job SummaryWe are seeking a highly skilled Sales Team Lead to join our team at Maersk. As a key member of our sales team, you will be responsible for leading and managing a set of tender partners to ensure efficiency and maximum utilization of productivity.Key ResponsibilitiesLead and manage tender partners to achieve productivity goals.Set clear...


  • Mumbai, Maharashtra, India Lead School Full time

    Job Title: Area ManagerJoin us at LEAD School as a key member of our publishing operations team. As an Area Manager, you will be responsible for overseeing all aspects of publishing operations within the designated area. Your primary focus will be on managing content production processes to ensure timely delivery and adherence to quality standards....


  • Navi Mumbai, Maharashtra, India Expertia AI Full time

    **Key Responsibilities:**- Lead a team handling write-off collection responsibilities.- Ensure team members have the necessary skills and experience for the role.- Collaborate with team members to achieve collection targets.**Requirements:**- At least 2 years of experience in team handling from a write-off collection background.- Preferably with an NBFC...

  • Sales Team Lead

    3 weeks ago


    Navi Mumbai, Maharashtra, India Arya Omnitalk Full time

    We are seeking a highly driven Sales Team Lead to assist the Sales Manager with the day-to-day running of our store. The ideal candidate will be responsible for developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff.Key Responsibilities:Continually meet or exceed sales...

  • Sales Team Lead

    4 weeks ago


    Navi Mumbai, Maharashtra, India Maersk Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Manager – Sales Support to join our team at Maersk. As a key member of our sales support team, you will be responsible for leading and managing a set of tender partners to ensure efficiency and maximum utilization of productivity.Key ResponsibilitiesLead and manage tender partners to optimize...

  • Sales Team Lead

    4 weeks ago


    Navi Mumbai, Maharashtra, India Arya Omnitalk Full time

    Arya Omnitalk Assistant Sales Manager Job DescriptionWe are seeking a highly motivated Assistant Sales Manager to support our Sales Manager in the day-to-day operations of our store. The ideal candidate will have a proven track record of driving sales growth, leading high-performing sales teams, and delivering exceptional customer experiences.Key...


  • Navi Mumbai, Maharashtra, India SHREE MAHAKAL INFRATECH PRIVATE LIMITED Full time

    Job Title: Software Engineering Team LeadDescription:We are looking for a highly skilled Software Engineering Team Lead to join our team at SHREE MAHAKAL INFRATECH PRIVATE LIMITED. As a Team Lead, you will be responsible for leading a team of developers and ensuring that product deliverables are met with quality and in a timely manner. You will also be...

  • Sales Team Lead

    3 weeks ago


    Navi Mumbai, Maharashtra, India Vimerse Infotech Inc Full time

    Role SummaryVimerse Infotech Inc is seeking a highly motivated Sales Executive to join our team in CBD Belapur. As a Sales Executive, you will be responsible for driving sales growth, managing sales teams, and developing effective sales strategies.Key ResponsibilitiesSales Team ManagementAssist in recruiting, training, and developing a high-performing sales...

  • Sales Team Lead

    3 weeks ago


    Navi Mumbai, Maharashtra, India Reliserv Solution Full time

    Job Title: Junior Sales ManagerWe are seeking a highly motivated and results-driven Junior Sales Manager to join our sales team at Reliserv Solution. As a key member of our sales team, you will play a crucial role in supporting our sales efforts and contributing to the achievement of our sales targets.Key Responsibilities:1. Sales Support: Assist in...


  • Navi Mumbai, Maharashtra, India Schindler Group Full time

    Leadership OpportunitiesWe are seeking a skilled Group Leader to join our Service and Maintenance team. Responsibilities include leading a team of maintenance professionals to ensure seamless operations and exceptional customer service.Key Responsibilities:Lead a team of maintenance professionals to achieve operational excellence.Collaborate with...

  • Sales Team Lead

    4 weeks ago


    Navi Mumbai, Maharashtra, India Reliserv Solution Full time

    Job Title: Junior Sales ManagerWe are seeking a highly motivated and results-driven Junior Sales Manager to join our team at Reliserv Solution. As a key member of our sales team, you will play a crucial role in supporting our sales efforts and contributing to the achievement of our sales targets.Key Responsibilities:Sales Support:Identify and pursue new...


  • Navi Mumbai, Maharashtra, India NEC Software Solutions Full time

    About the RoleThe ideal candidate for this position will have a proven track record of leading accounting teams in a shared service environment, with a strong focus on process excellence and financial reporting.Key ResponsibilitiesLead the accounting team in ensuring accurate financial reporting and decision support for NEC country units.Prepare management...