Collection Team Lead

4 weeks ago


Navi Mumbai, Maharashtra, India Snaphunt Full time

The Opportunity

We are seeking a highly skilled and experienced Collection Team Lead to join our team at Snaphunt. As a key member of our debt recovery team, you will be responsible for leading a team of collectors to achieve operational goals and ensuring the highest level of customer satisfaction.

Key Responsibilities

  • Supervise and motivate a team of collectors to meet or exceed daily collection targets
  • Develop and implement effective strategies to improve collection rates and reduce delinquencies
  • Monitor and analyze collection performance metrics to identify areas for improvement
  • Collaborate with cross-functional teams to resolve customer complaints and issues
  • Provide coaching and training to team members to enhance their skills and knowledge
  • Stay up-to-date with industry trends and best practices in debt recovery

Requirements

  • Minimum 2+ years of experience in a debt recovery or collections role
  • Proven track record of achieving collection targets and improving customer satisfaction
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • High school diploma or equivalent required; bachelor's degree preferred

About Us

Snaphunt is a leading provider of debt recovery services, dedicated to delivering exceptional results and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.



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