Collection Team Supervisor
2 weeks ago
About the Role
We are seeking a highly skilled Collection Team Supervisor to join our team at Integro Finserv Private Limited. As a key member of our debt recovery team, you will be responsible for supervising a team of collection professionals and ensuring that they meet their daily, weekly, and monthly collection targets.
Key Responsibilities
- Supervise and manage a team of collection professionals to ensure that they meet their daily, weekly, and monthly collection targets.
- Handle Non-Performing Assets (NPAs) and write-off cases on a case-by-case basis.
- Communicate effectively with field officers, advocates, and senior management to resolve disputes and ensure timely collection of debts.
- Prepare various reports on a daily, weekly, and monthly basis to track collection progress and identify areas for improvement.
- Assist team members in achieving their collection goals and provide training and development opportunities to improve their skills and performance.
- Follow company procedures, policies, and regulations to ensure compliance and maintain a high level of professionalism.
- Monitor field officers' performance, provide feedback, and take corrective action as necessary to ensure that they meet their collection targets.
- Motivate and encourage team members to meet their operational goals and maintain a positive and productive work environment.
About You
To be successful in this role, you will need to have a strong background in debt recovery and collection management, with excellent communication and leadership skills. You should be able to work effectively in a fast-paced environment, prioritize tasks, and meet deadlines.
Requirements
- Minimum qualification: Graduate
- Prior MIS Executive experience is preferred.
- Ability to remain calm and composed while managing day-to-day activities.
- Excellent monitoring and leadership skills to manage a team of collection professionals.
- Ability to work flexible hours, including evenings and weekends, as required.
What's On Offer?
- Leadership Role
- Attractive Salary & Benefits
- Flexible Working Options
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