Collections Team Lead

1 month ago


Mumbai, Maharashtra, India Paytm Full time
About Us:
Paytm is a leading digital payments and financial services company in India, driving consumers and merchants to its platform through various payment use cases. Our services include utility payments, money transfers, and payment instruments like Paytm Wallet, Paytm UPI, and Paytm Payments Bank Netbanking. We empower consumers to pay via our platform and merchants to accept payments through our acquiring devices and payment gateway.

About the Team:
The Collections Team is responsible for liaising between creditors and consumers, observing accounts to identify overdue payments, reporting collection activity, addressing client queries, and developing repayment plans. As a key member of the team, you will be responsible for meeting collection targets, following legal guidelines for collection agencies and in-house collections, and ensuring adherence to the Code of Conduct.

About the Role:
The Collections Team Lead will be responsible for leading the collection efforts of the assigned branches, meeting collection targets, and ensuring compliance with legal guidelines. You will work closely with the team to identify and address collection opportunities, develop and implement effective collection strategies, and monitor collection agencies and in-house collectors to prevent fraudulent practices.

Key Responsibilities:
1. Meet collection targets for the assigned branches
2. Ensure compliance with legal guidelines for collection agencies and in-house collections
3. Develop and implement effective collection strategies
4. Monitor collection agencies and in-house collectors to prevent fraudulent practices

Requirements:
1. At least 1 year of experience in a collections role
2. Excellent communication and negotiation skills
3. Strong relationship and leadership skills
4. Working knowledge of computers
5. Growth mindset and willingness to experiment and improve continuously

Why Join Us:
1. Collaborative and output-driven program that brings cohesiveness across businesses through technology
2. Improve average revenue per user by increasing cross-sell opportunities
3. 360-degree feedback from peer teams on support of their goals
4. Earned respect from peers and manager

Compensation:
We believe in creating wealth for our employees and offer competitive compensation packages.
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