Collections Team Lead

3 weeks ago


Mumbai, Maharashtra, India Paytm Full time

About Us: Paytm is India's leading digital payments and financial services company, focused on driving consumers and merchants to its platform by offering various payment use cases. The company provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag, and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR, and Payment Gateway where payment aggregation is done through PPI and other banks' financial instruments. To further enhance merchants' business, Paytm offers commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans, and BNPL, sourced by its financial partners.

About the Team: The Collections Team Lead will be responsible for liaising between creditors and consumers. This role involves observing accounts to identify overdue payments, reporting collection activity, addressing client queries, and developing repayment plans.

About the Role: As a Collections Team Lead, you will be responsible for meeting collection targets of assigned branches. You will need to meet the target of assigned products, follow legal guidelines for collection agencies and in-house collections, and ensure that collection agencies and in-house collectors adhere to legal guidelines. Additionally, you will be responsible for continuously monitoring collection agencies and in-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Key Responsibilities:

  • Meet collection targets of assigned branches
  • Meet the target of assigned products
  • Follow legal guidelines for collection agencies and in-house collections
  • Ensure adherence to the Code of Conduct
  • Continuously monitor collection agencies and in-house collectors to identify fraudulent practices

Requirements:

  • More than 1 year of relevant experience in Collections role
  • Excellent Communication Skills
  • Negotiations skills - strong bias for driving results in a High performance environment
  • Strong Relationship and Leadership skills
  • Working Knowledge of Computers
  • Growth Mindset
  • Demonstrated success and achievement orientation

Why Join Us:

  • A collaborative output-driven program that brings cohesiveness across businesses through technology
  • Improve the average revenue per use by increasing the cross-sell opportunities
  • A solid 360-degree feedback from your peer teams on your support of their goals
  • Respect, that is earned, not demanded from your peers and manager

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