Strategic Collections Lead

2 days ago


Mumbai, Maharashtra, India Hiranandani Financial Services Full time

Key Responsibilities:

  • Drive Collections Strategy: Lead the rollout of MIS, analytics, and process setup for MSME/LAP products within the collections and tele-calling unit to enhance portfolio performance.
  • Collaborate with Stakeholders: Work closely with stakeholders to monitor end-to-end performance and productivity, ensuring seamless communication and alignment.
  • Manage Automation Projects: Oversee automation projects, develop user stories, and execute UAT for the collections unit to improve operational efficiency.
  • Develop Advanced Analytics: Leverage collection systems to devise strategies for field, branch, agency, and tele-calling units, utilizing advanced analytics methodologies, including statistical modeling, to provide actionable insights that drive business impact.
  • Support Budgeting and Forecasting: Assist in budgeting and forecasting activities for the collections unit, ensuring data-driven decision-making.
  • Analyze Large Datasets: Analyze large datasets to identify trends and actionable insights to improve collections outcomes, driving business growth.
  • Create Advanced Reports: Develop advanced reports and dashboards to support faster and informed decision-making, facilitating strategic business decisions.
  • Prepare Collection Decks: Prepare and maintain Collection Decks, showcasing various portfolio and collection metrics, providing stakeholders with clear and concise insights.
  • Continuously Improve: Continuously improve processes and strategies for better operational efficiency, driving business excellence.

Key Accountabilities:

-Develop and implement advanced analytics approaches, including statistical modeling, to drive business impact.

Analyze Big Data to provide actionable insights that impact the business bottomline.

Display strong storytelling and articulation skills to convert analytical output into clear, concise, and persuasive insights for collections actions on overdue accounts.

Create advanced reports and dashboards to facilitate faster decision-making.

Preparing Collection Deck having various portfolio & collection cuts.

Regular Improvement in processes/strategies.

Automation and enhancement of MIS reports.

Development of new reports as per the requirements and increase the usability of new & existing reports.

-Publishing weekly, daily, monthly MIS, dashboards, PPTs to the stakeholders and to the leadership team.


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