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Customer Service Team Lead
4 weeks ago
Illusion Dental Laboratory is seeking a seasoned professional to lead our customer service team. As a Customer Service Team Lead, you will be responsible for overseeing the daily operations of the team, ensuring timely and effective resolution of customer inquiries and issues.
Key Responsibilities:
- Lead and mentor a team of customer service representatives to achieve high performance and customer satisfaction.
- Develop and implement customer service policies, procedures, and standards to enhance service delivery.
- Monitor and assess team performance, providing regular feedback and conducting performance evaluations.
- Handle escalated customer issues and complaints, focusing on finding solutions and maintaining positive customer relations.
- Coordinate with other departments to ensure a seamless customer service experience.
Requirements:
- Proven leadership skills with the ability to effectively manage and motivate a team.
- Strong communication skills to facilitate clear and effective interactions with customers and team members.
- Excellent problem-solving abilities to address and resolve customer issues promptly and efficiently.
- Proficiency in customer relationship management to build and maintain positive customer relationships.
About Illusion Dental Laboratory:
We are a leading dental laboratory committed to providing high-quality dental restorations and exceptional customer service. Our team is dedicated to delivering timely and reliable results, and we are seeking a talented individual to join our team as a Customer Service Team Lead.
