Team Lead for Customer Services

2 weeks ago


Mumbai, Maharashtra, India Etraveli AB Full time

Etraveli Group, the world leader in tech solutions and travel fulfillment, is looking for a dynamic Team Leader to join our Customer Services department.



This is a fantastic opportunity to work with a talented team of professionals and help drive positive change in the customer experience.



About the Role

Our ideal candidate will possess strong leadership skills, a problem-solving mindset, and the ability to drive team performance. Experience in team handling, GDS systems, and excellent communication skills are a must.



Key Responsibilities:


  • Team development and leadership responsibilities
  • Support team members in their daily tasks and deliver on-the-job training
  • Monitor team performance, behavior, and problems
  • Evaluate team members' performance, creativity, and attitude
  • Organize and run regular team meetings and one-on-ones to groom team members
  • Assess client and colleague feedback and prepare reports
  • Discuss and escalate daily issues with the Manager


Requirements:


  • Minimum 2 years of team handling experience
  • Minimum HSC Pass
  • Experience in GDS (Sabre, Amadeus, or Galileo)
  • Windows, MS Office, Google Applications (expert)
  • Fluent in English - any additional language will be considered a plus
  • Team player with excellent communication skills
  • Preferred: Graduation or master's degree in Tourism, Business Administration, or a relative field


About Etraveli Group

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. Our team of over 2500 passionate professionals is dedicated to making the world smaller for our customers and bigger for our people.



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