Customer Service Team Lead
3 weeks ago
Victorian Plumbing is seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer service function, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.
Key Responsibilities:
- Lead a team of customer service representatives to achieve exceptional customer satisfaction
- Develop and implement customer service strategies to improve customer satisfaction and loyalty
- Collaborate with other departments to ensure seamless customer service delivery
- Provide coaching and training to customer service representatives to improve their skills and knowledge
- Monitor and analyze customer feedback to identify areas for improvement
Requirements:
- Proven experience in a customer service leadership role
- Exceptional communication and interpersonal skills
- Ability to lead and motivate a team to achieve exceptional customer satisfaction
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and results-driven individual with a passion for customer service, please submit your application, including your resume and a cover letter, to [insert contact information].
We are an equal opportunities employer and welcome applications from all qualified candidates.
Interview Process:
The interview process will consist of a one-stage interview with our Customer Service Manager, which will include competency-based questions and a prioritization/in-tray task.
Our Commitment to Diversity and Inclusion:
At Victorian Plumbing, we are committed to creating an inclusive and respectful workplace where everyone feels valued and respected. We celebrate our differences and believe in equal opportunities for all.
We are a Disability Confident Committed Employer and ensure that our recruitment process is accessible to everyone. If you require any adjustments to participate in the application process, please let us know as soon as possible.
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