Customer Service Team Lead

6 hours ago


Mumbai, Maharashtra, India Work Store Limited Full time

We are seeking a seasoned Customer Service Team Lead to join our team at Work Store Limited. This is an exciting opportunity for a motivated and experienced professional to lead a team of customer service representatives and contribute to delivering exceptional customer experiences.

About the Role

As a Customer Service Team Lead, you will be responsible for supervising and guiding a team of customer service representatives to ensure the highest level of customer satisfaction. You will work closely with the Customer Service Manager and play a key role in maintaining and improving our customer support operations.

Key Responsibilities:
  • Team Leadership: Lead, coach, and mentor a team of customer service representatives to deliver outstanding service to our customers.
  • Performance Management: Monitor and assess the performance of team members, providing regular feedback and setting performance goals.
  • Quality Assurance: Ensure that customer interactions meet established quality standards and compliance requirements.
  • Career Development: Collaborate with the Customer Service Manager to identify training needs and develop programs to enhance team skills and knowledge.
Requirements:
  • Bachelor's degree or equivalent experience.
  • Proven experience in a customer service role, with at least 1 years of supervisory or team lead experience.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and the ability to handle challenging customer situations.
Compensation:

The estimated annual salary for this position is ₹12,00,000 - ₹18,00,000 depending on experience and qualifications.

This is a full-time position based in Mahalaxmi - Worli, Mumbai. We offer a competitive compensation package, opportunities for career growth, and a dynamic work environment.



  • Mumbai, Maharashtra, India Victorian Plumbing Full time

    Customer Service Team Lead OpportunityVictorian Plumbing is seeking a highly skilled Customer Service Team Lead to join our team. As a key member of our customer service function, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Lead a team of...


  • Mumbai, Maharashtra, India Illusion Dental Laboratory Full time

    Job OverviewWe are seeking a highly skilled Customer Service Team Lead to join our team at Illusion Dental Laboratory. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.ResponsibilitiesOversee the customer service team and ensure...


  • Mumbai, Maharashtra, India Isha Consult Full time

    Key Responsibilities:Lead a team of customer support representatives, providing guidance and oversight to ensure exceptional service delivery.Develop and implement customer service strategies to enhance the overall customer experience.Collaborate with team members to resolve customer complaints and concerns in a timely and professional manner.Establish and...


  • Mumbai, Maharashtra, India Tesloye Consultancy services Full time

    Customer Service ExecutiveAt Tesloye Consultancy services, we are seeking a highly skilled and experienced Customer Service Executive to join our team. The successful candidate will be responsible for managing a team of representatives, overseeing the customer service process, and ensuring that our customers receive exceptional support.Key...


  • Mumbai, Maharashtra, India FedEx Full time

    Job Title: Customer Financial Services Team LeadAt FedEx, we're committed to delivering exceptional customer experiences. As a Customer Financial Services Team Lead, you'll play a critical role in ensuring our customers receive timely and accurate financial services.Job Summary:We're seeking a highly skilled and experienced Team Lead to join our Customer...

  • Customer Service Lead

    5 hours ago


    Mumbai, Maharashtra, India Work Store Limited Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Lead to join our team at Work Store Limited in Mumbai. As a key member of our customer service department, you will play a vital role in ensuring exceptional customer satisfaction and experience.About the Role:Team Leadership: Lead, coach, and mentor a team of customer service representatives to...


  • Mumbai, Maharashtra, India Isha Consult Full time

    Key Responsibilities:Team Leadership: Oversee a team of customer support representatives, ensuring they have the necessary tools and resources to deliver exceptional service.Process Oversight: Monitor and improve the customer service process, identifying areas for enhancement and implementing changes as needed.Customer Complaint Resolution: Effectively...


  • Mumbai, Maharashtra, India Etraveli AB Full time

    Etraveli Group, the world leader in tech solutions and travel fulfillment, is looking for a dynamic Team Leader to join our Customer Services department.This is a fantastic opportunity to work with a talented team of professionals and help drive positive change in the customer experience.About the RoleOur ideal candidate will possess strong leadership...


  • Mumbai, Maharashtra, India Titan Jet Care Service Limited Full time

    Job OverviewWe are seeking a seasoned Customer Service Manager to lead our customer service team and drive exceptional customer experiences.Key ResponsibilitiesDevelop and implement customer service strategies to enhance customer satisfaction and loyalty.Lead a team of customer service agents to provide timely and effective resolutions to customer...


  • Mumbai, Maharashtra, India AccorHotel Full time

    Job Description:Role Summary:The Assistant Manager Guest Services FB Service FrontOffice will be responsible for assisting the Guest Service Manager in the daily operations of the front office and food and beverage service departments.Key Responsibilities:Conduct training sessions for front office and food and beverage employees.Assist in the formulation of...


  • Mumbai, Maharashtra, India BASF Full time

    At BASF, we are seeking a highly skilled Customer Service Team Lead to spearhead our order management efforts. As a key member of our team, you will be responsible for ensuring seamless order execution and customer satisfaction.


  • Mumbai, Maharashtra, India Illusion Dental Laboratory Full time

    Job OverviewAt Illusion Dental Laboratory, we are seeking a skilled Customer Service Team Lead to oversee our customer service team and ensure exceptional service delivery to clients. This role requires a proven leader with expertise in customer service, problem-solving, and team management.Key Responsibilities:Lead the customer service team and ensure they...


  • Mumbai, Maharashtra, India Vodafone Idea Limited Full time

    Job PurposeEnsure that benchmark levels of service are maintained across all customer touchpoints and manage critical customer escalations and all service level agreements (SLAs).Key ResponsibilitiesCoordinate and manage the closure of all customer issues referred to the circle from the partner team, Response & Resolution PF.Execute or coordinate...


  • Mumbai, Maharashtra, India The Nielsen Company Full time

    Job Title: Customer Care Team LeadWe are seeking a highly skilled Customer Care Team Lead to join our team at The Nielsen Company. As a key member of our Customer Care team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:* Lead a team of customer...


  • Mumbai, Maharashtra, India The Nielsen Company Full time

    Job Title: Customer Care Team LeadAbout the Role:We are seeking a skilled Customer Care Team Lead to join our team at The Nielsen Company. As a key member of our customer service team, you will be responsible for supervising the operations of our Customer Care team, ensuring that our customers receive exceptional support and service.Key Responsibilities:*...


  • Mumbai, Maharashtra, India Illusion Dental Laboratory Full time

    Job Title: Assistant Manager Customer SupportAbout the RoleWe are seeking an experienced and skilled Assistant Manager to oversee our Customer Support team at Illusion Dental Laboratory. As a key member of our team, you will be responsible for providing exceptional customer service, resolving issues efficiently, and ensuring the highest level of satisfaction...


  • Mumbai, Maharashtra, India MiDigiWorld Full time

    Harvest Online LLP, under the brand name MiDigiWorld, is a pioneer in online live interactive training platforms for upskilling skills and hobbies.We are expanding our team and looking for a skilled Customer Support Executive to manage support-related activities, coordinating with the team of executives, customer service team, and other team members.Key...


  • Mumbai, Maharashtra, India PayU Full time

    About PayUPayU is a leading fintech company that enables seamless online payments and financial services in high-growth markets. With a presence in 50+ countries, we empower merchants and consumers to thrive in a borderless world.Job Title: Team Lead - Customer Support (Contract)We are seeking an experienced Team Lead to join our Customer Support team in...

  • Team Lead

    1 week ago


    Mumbai, Maharashtra, India Trident HRM Services Pvt Ltd Full time

    Job Title: Team LeadWe are seeking a highly skilled Team Lead to join our team at Trident HRM Services Pvt Ltd.Key Responsibilities:Improve overall customer relationship and deliver reliable administrative support and customer service.Ensure budget per customer sales and targets (Conversion Ratio) are met.Achieve showroom sales and operating expenses targets...


  • Mumbai, Maharashtra, India PayU Full time

    About PayUPAYU is a leading fintech company offering online payment services to merchants and millions of consumers. As a global payment and financial services provider, we deploy over 400 payment methods and PCI-certified platforms to process 6 million payments daily.Job Title: Team Lead – Customer SupportLocation: Mumbai, IndiaExperience: 6-8 yearsJob...