Team Lead

1 week ago


Mumbai, Maharashtra, India Trident HRM Services Pvt Ltd Full time
Job Title: Team Lead

We are seeking a highly skilled Team Lead to join our team at Trident HRM Services Pvt Ltd.

Key Responsibilities:
  • Improve overall customer relationship and deliver reliable administrative support and customer service.
  • Ensure budget per customer sales and targets (Conversion Ratio) are met.
  • Achieve showroom sales and operating expenses targets while maintaining focus on quality of customer service in showrooms.
  • Coordinate with merchandizing team to ensure supply of merchandise to showroom as per demand.
  • Deliver showroom sales and operating expenses targets on a daily, weekly, monthly, quarterly, and annual basis.
  • Provide high-level customer service and customer delight.
  • Responsible for creating right shopping ambience in the showrooms.
  • Adhere to reverse logistics (for old gold) guidelines as per defined SOPs.
  • Support in execution of any activities aimed at increasing sales.
  • Provide inputs for merchandize requirements at the showroom based on showroom specific sales patterns and consumer preferences.
  • Implement loss prevention activities in the showroom as per guidelines.
  • Execute processes to minimize losses due to shoplifting or pilferage.
  • Generate and maintain all required reports (daily sales and collections, monthly and quarterly MIS, market intelligence reports, etc.).
  • Ensure adherence to the showrooms standard operating procedures to drive efficiency and utilize communication channels to provide upward feedback from time to time.
  • Follow all showroom operations SOPs and work towards continuous improvement of the same.
  • Handle all point of sales activities in the showroom which includes sales transactions, tracking customer orders and payments, registering sales and maintaining inventory updates, providing service, handling old gold and after-sales service, gathering consumer data for feedback.
  • Responsible for inventory management process in the showroom.
  • Ensure that the showroom staff is presentable and well-groomed.
  • Guide the staff to increase sales as well as profitability.


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