Senior Team Lead

4 weeks ago


Mumbai, Maharashtra, India 2coms Full time
Job Title: Senior Team Lead

Key Responsibilities:
Lead large teams of up to 60 members
Ensure all operational duties are carried out in accordance with scheduled rosters and documented policies
Meet client SLAs and quality parameters

Leadership Expectations:
Actively lead and motivate the team
Be close to the team and aware of issues, including potential issues within the team
Identify and implement feasible solutions to issues that could lead to attrition

Operations Management:
Consistently achieve all KPIs and SLAs set by the clients
Manage team responsibilities and allocate work to Team Leaders/SMEs as appropriate
Develop and maintain superior customer connections
Appraise the team on their performance and provide regular feedback

Requirements:
Strong leadership and communication skills
Ability to manage multiple priorities and deadlines
Excellent problem-solving and analytical skills
Strong customer service skills

What We Offer:
Competitive salary and benefits package
Opportunities for career growth and development
Collaborative and dynamic work environment
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