Senior Team Lead

5 days ago


Mumbai, Maharashtra, India 2coms Full time

Job Title: Senior Team Lead - US Mortgage

Job Summary:

We are seeking a highly skilled Senior Team Lead to join our US Mortgage team. As a Senior Team Lead, you will be responsible for leading a team of 60 associates and motivating them to achieve team projects and client SLAs. You will consistently achieve all KPIs and SLAs set by the clients with strict adherence to quality parameters.

Key Responsibilities:

  • Lead a team of 60 associates and motivate them to achieve team projects and client SLAs.
  • Consistently achieve all KPIs and SLAs set by the clients with strict adherence to quality parameters.
  • Use quality tools to ensure maximum efficiency and productivity.
  • Manage team responsibilities and allocate work to Team Leaders/SMEs as appropriate.
  • Develop and maintain superior customer connections.
  • Appraise the team on their performance and provide regular feedback.
  • Manage the performance appraisal process/rating.
  • Interact with support teams to manage HR risk and other admin activities.
  • Follow the governance mechanism established with the client.
  • Keep track of all customer feedback and process issues. Drive actions towards delivery excellence.
  • Resource planning, recruitment, and work allocation.
  • Ensure that all committed deliverables and services are rendered on schedule and at the defined quality levels.
  • Interview and hire new associates as needed to support the growth of the business.
  • Prepare and send operational education.

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