Mortgage Team Lead
4 weeks ago
Job Summary:
As a Senior Mortgage Operations Manager at 2coms, you will be responsible for leading a team of 60 associates in achieving team, project, and client SLAs. You will consistently achieve all KPIs and SLAs set by the clients with strict adherence to Quality parameters.
Key Responsibilities:
• Lead a team of 60 associates and motivate them to achieve the team, project, and client SLAs.
• Consistently achieve all KPIs and SLAs set by the clients with strict adherence to Quality parameters.
• Use quality tools to ensure maximum efficiency and productivity.
• Manage team responsibilities and allocate work to the Team Leaders/SMEs as appropriate.
• Develop and maintain superior customer connect.
• Appraise the teams on their performance and provide regular feedback.
• Manage the performance appraisal process/rating.
• Interact with support teams to manage HR, Risk, and other admin activities.
• Follow the governance mechanism established with the client.
• Keep track of all customer feedback/process issues. Drive actions towards delivery excellence.
• Resource Planning, Recruitment, and Work Allocation.
• Ensure that all committed deliverables and services are rendered on schedule and at the defined quality levels.
• Interview and hire new associates as needed to support the growth of the business.
• Prepare and send operational requirements.
Requirements:
Mortgage
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