Senior Mortgage Underwriter Lead
1 month ago
A highly skilled and experienced Team Lead is required to oversee the Mortgage Underwriting team at Firstsource. The ideal candidate will have a strong background in the US Mortgage Industry and excellent leadership skills.
Key Responsibilities- Supervise and lead a team of associates to meet all Service Level Agreements (SLAs) in the Mortgage Underwriting area.
- Maintain daily, weekly, and monthly production reports.
- Coordinate activities with the manager to include workflow monitoring, process improvement, training, reporting, and special projects.
- Provide recommendations for strategies and process improvements to add value to teams and clients.
- Coordinate with internal support teams to ensure seamless production by the operations team.
- Provide resolutions to complex escalated queries and complaints from external and internal customers.
- Lead, coach, motivate, and develop associates to deliver high-quality reports to clients and achieve or exceed set operational targets.
- Monitor and evaluate staff performance, attendance, and generate reports as necessary.
- Knowledge of the US Mortgage Industry with Mortgage underwriting experience.
- Knowledge of different types of mortgage and its functioning and ability to read various origination documents.
- Good communication skills (written and verbal) to understand and communicate with vendors/clients.
- Strong customer service skills, negotiation skills, and leadership skills.
- Detail-oriented with good analytical skills and the ability to make decisions based on the situation.
- Ability to analyze numbers and reconcile data if required.
- Experience with reporting and analysis.
- Good email etiquette.
- Ability to handle and accomplish multiple tasks and resolve.
- Experience working in a team-oriented, collaborative environment.
- Ability to effectively use a computer and be competent with MS office applications.
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Senior Mortgage Underwriter Lead
3 weeks ago
Mumbai, Maharashtra, India Firstsource Full timeAbout the Role:We are seeking a highly skilled Senior Mortgage Underwriter Lead to join our team at Firstsource. As a key member of our mortgage operations team, you will be responsible for supervising and leading a group of associates to meet all Service Level Agreements (SLAs) relative to mortgage underwriting functions.Responsibilities include:Supervising...
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Mortgage Underwriter Team Lead
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Mumbai, Maharashtra, India Firstsource Full timeJob SummaryA highly skilled Team Lead is required to oversee the mortgage underwriting process, ensuring exceptional productivity and quality standards. The ideal candidate will possess in-depth knowledge of the US mortgage industry, along with expertise in mortgage underwriting, analysis, and reporting. Strong leadership and communication skills are...
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Mortgage Underwriter Team Lead
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Mumbai, Maharashtra, India Firstsource Full timeJob Summary: We are seeking a highly skilled Team Lead with extensive experience in mortgage underwriting to join our team at Firstsource. As a subject matter expert, you will be responsible for leading a team of associates to meet all Service Level Agreements (SLAs) in the mortgage underwriting area. Your excellent analytical skills, strong customer service...
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