Senior Underwriter Team Lead
3 days ago
A leading provider of customized Business Process Management (BPM) services, Firstsource is a trusted custodian and long-term partner to 100+ leading brands. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across various verticals. Our Clientele includes Fortune 500 & FTSE 100 companies.
To excel in this role, you should be a subject matter expert with current experience in live production and a proven track record of exceeding productivity and quality goals. You will be responsible for training and facilitating new recruits into live production, and prior experience in the sub-process will be an added advantage.
Key Responsibilities:
1. Mortgage Underwriting Expertise: You will possess in-depth knowledge of the US Mortgage Industry and mortgage underwriting experience.
2. Origination Documents: You will be able to read and understand various origination documents.
3. Communication Skills: You will have excellent written and verbal communication skills to understand and communicate with vendors and clients.
4. Leadership Skills: You will possess strong customer service skills, negotiation skills, and leadership skills to lead a team.
5. Analytical Skills: You will be detail-oriented with good analytical skills and the ability to make decisions based on the situation.
6. Data Analysis: You will be able to analyze numbers and reconcile data as required.
7. Reporting and Analysis: You will have experience with reporting and analysis.
8. Teamwork: You will be able to work effectively in a team-oriented, collaborative environment.
9. Technical Skills: You will be proficient in using a computer and MS office applications.
Responsibilities:
1. Team Supervision: You will supervise and lead a group of associates to meet all SLA's relative to any and all functions in the Mortgage underwriting area.
2. Production Reports: You will maintain daily, weekly, and monthly production reports.
3. Department Coordination: You will coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting, and special projects.
4. Process Improvement: You will provide recommendations for strategies and process improvements to add value to teams and clients.
5. Internal Coordination: You will coordinate with other internal support teams to ensure seamless production by the operations team.
6. Escalated Queries: You will provide resolutions to complex escalated queries and complaints from external and internal customers.
7. Associate Development: You will lead, coach, motivate, and develop associates to deliver high-quality reports to clients to achieve or exceed set operational targets.
8. Performance Evaluation: You will monitor and evaluate staff performance, attendance, and generate reports as necessary.
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