Senior Mortgage Underwriter Lead

2 weeks ago


Mumbai, Maharashtra, India Firstsource Full time

About the Role:

We are seeking a highly skilled Senior Mortgage Underwriter Lead to join our team at Firstsource. As a key member of our mortgage operations team, you will be responsible for supervising and leading a group of associates to meet all Service Level Agreements (SLAs) relative to mortgage underwriting functions.

Responsibilities include:

  1. Supervising and leading a team of underwriters to ensure high-quality reports are delivered to clients on time and in accordance with set operational targets.
  2. Maintaining daily, weekly, and monthly production reports to track team performance and identify areas for improvement.
  3. Coordinating activities with the manager to include workflow monitoring, process improvement, training, reporting, and special projects.
  4. Providing recommendations for strategies and process improvements to add value to teams and clients.
  5. Ensuring seamless production by coordinating with other internal support teams.
  6. Providing resolutions to complex escalated queries and complaints from external and internal customers.
  7. Motivating and developing associates to deliver high-quality reports and achieve operational targets.


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