Customer Service Team Lead

4 weeks ago


Mumbai, Maharashtra, India Tesloye Consultancy services Full time
Customer Service Executive

At Tesloye Consultancy services, we are seeking a highly skilled and experienced Customer Service Executive to join our team. The successful candidate will be responsible for managing a team of representatives, overseeing the customer service process, and ensuring that our customers receive exceptional support.

Key Responsibilities:
  • Team Management: Lead and manage a team of customer service representatives, providing guidance and support to ensure they are equipped to deliver excellent customer service.
  • Customer Service Process: Oversee the customer service process, ensuring that it is efficient, effective, and aligned with our company's goals and values.
  • Quality Assurance: Conduct quality assurance surveys with customers to ensure that our service meets their expectations and provide feedback to the team to improve performance.
  • Staff Development: Plan and deliver training programs to enhance the skills and knowledge of customer service representatives, ensuring they are equipped to handle complex customer queries.
  • Performance Management: Monitor the performance of individual representatives and the team, providing coaching and support to improve performance and achieve targets.

Requirements:

  • Proven experience in customer service management, preferably in a similar industry.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Ability to analyze complex customer queries and provide effective solutions.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve customer complaints.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
  • The chance to work with a talented and experienced team.


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