Customer Financial Services Team Lead

4 weeks ago


Mumbai, Maharashtra, India FedEx Full time
Job Title: Customer Financial Services Team Lead

At FedEx, we're committed to delivering exceptional customer experiences. As a Customer Financial Services Team Lead, you'll play a critical role in ensuring our customers receive timely and accurate financial services.

Job Summary:

We're seeking a highly skilled and experienced Team Lead to join our Customer Financial Services team. In this role, you'll be responsible for leading a team of financial services professionals, providing guidance and support to ensure seamless execution of financial services processes.

Key Responsibilities:
  • Lead a team of financial services professionals, providing guidance and support to ensure seamless execution of financial services processes.
  • Develop and implement process improvements to enhance customer satisfaction and financial performance.
  • Collaborate with cross-functional teams to resolve customer complaints and issues.
  • Manage and analyze financial data to identify trends and areas for improvement.
  • Develop and implement training programs to enhance team member skills and knowledge.
Requirements:
  • 3-5 years of experience in financial services or a related field.
  • Proven leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze financial data and identify trends.
  • Strong problem-solving and decision-making skills.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a global leader in the logistics industry.

We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and have a strong background in financial services, we encourage you to apply for this exciting opportunity.



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