Team Leader
3 days ago
Looking for a dynamic and results-driven Team Leader to lead our Voice Process team. As a Team Leader, you will be responsible for overseeing the day-to-day operations, ensuring service quality, and achieving performance targets. Key responsibilities include team management, process execution, quality assurance, and performance management.
Responsibilities:
- Manage and motivate a team of customer service representatives to deliver exceptional customer service.
- Oversee the day-to-day operations and ensure smooth execution of processes.
- Monitor and evaluate calls to ensure quality standards are met.
- Provide coaching and training to team members to improve performance and deliver results.
- Set performance targets and track individual and team performance.
- Analyze performance data to identify trends and areas for improvement.
Requirements:
- Bachelor's degree in a relevant field (preferred).
- 2 to 3 years of experience working as a Team Leader in an international voice process.
- Strong knowledge of customer service principles and practices.
- Excellent verbal and written communication skills.
- Ability to motivate and inspire a team to achieve goals.
What We Offer:
- Competitive salary: 25k to 30k.
- Rotational shift timing.
- Flexible work environment.
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