Team Leader
3 weeks ago
About Etraveli Group
Etraveli Group is a leading company for tech solutions and fulfillment capabilities for online sales of flights. We strive to make the world smaller for our customers and bigger for our people. Our diverse team of passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do.
About the Role
The Customer Services department at Etraveli Group is dedicated to enhancing the customer experience through ongoing efforts to implement improvements and drive positive change. We're seeking a dynamic Team Leader to guide and inspire our dedicated team. The ideal candidate possesses strong leadership skills, a problem-solving mindset, and the ability to drive team performance.
Responsibilities
- Develop and lead a high-performing team to deliver exceptional customer service
- Support team members in their daily tasks and provide coaching and mentoring to help them grow in their role
- Deliver training on the job and discuss personal targets with each team member
- Monitor team performance and evaluate team members' strengths, weaknesses, and areas for improvement
- Discuss the team's performance with the Assistant Manager and work on improvements whenever necessary
- Organize and run regular team meetings and one-on-ones to groom team members
- Assess received feedback from clients and colleagues and prepare reports
Requirements
- Minimum 2 years of experience in GDS (Sabre, Amadeus, or Galileo)
- Minimum 2 years of team handling experience in a contact center
- Windows, MS Office, Google Applications (expert)
- Fluent in English - any additional language will be considered a plus
- Team player
Diversity Disclaimer
Etraveli Group values diversity and is committed to ensuring equality and promoting diversity in the workplace at every selection stage. We provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.
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