Team Leader
5 days ago
Etraveli Group is a leading company in the tech solutions and fulfillment capabilities for online sales of flights. We strive to simplify complexity by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.
Our company has established strategic partnerships with companies like Skyscanner, Google Flights, TUI, and others. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights.
About the RoleThe Customer Services department at Etraveli Group is dedicated to enhancing the customer experience through ongoing efforts to implement improvements and drive positive change. We're seeking a dynamic Team Leader to guide and inspire our dedicated team.
The ideal candidate possesses strong leadership skills, a problem-solving mindset, and the ability to drive team performance. If you're passionate about fostering growth and collaboration in a fast-paced environment, join us in shaping the future.
Responsibilities- Develop and lead a high-performing team to achieve exceptional customer service and sales results.
- Support team members in their daily tasks and deliver training on the job.
- Discuss and set personal targets with each team member and monitor their performance.
- Evaluate team members' performance, mistakes, losses, creativity, strengths, weaknesses, and attitude.
- Discuss the team's performance with the Assistant Manager and work on improvements whenever necessary.
- Organize and run regular team meetings and one-on-ones to groom team members.
- Assess received feedback from clients and colleagues and prepare reports.
- Discuss or escalate daily issues and report the day's Summary to the Manager.
- Ensure the team's effective functioning and manage team members' daily schedules.
- Supervise attendance and ensure time adherence by all team members.
- Monitor Calls and Delegate cases as appropriate.
- Coach and mentor team members to grow in their role.
- Minimum 2 years of team handling experience.
- Minimum HSC Pass.
- Experience in GDS (Sabre, Amadeus, or Galileo).
- Windows, MS Office, Google Applications (expert).
- Fluent in English - any additional language will be considered a plus.
- Team player.
- Preferred: Graduation or master's degree in Tourism, Business Administration, or a relative field.
At Etraveli Group, we value diversity and pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensuring equality and promoting diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.
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