Customer Success Representative

2 days ago


Surat, Gujarat, India Brilliance Full time
About Us

Brilliance.com is a leading online retailer based in Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we've been the highest-rated online diamond store, proudly holding thousands of 5-star reviews.

Compensation Package

The annual salary for this role is 36000 INR. In addition, you can earn a bonus up to $300 USD. This competitive package ensures your financial stability and growth.

Job Description

We're seeking a driven and results-oriented Sales Representative to join our growing ecommerce business. As a Customer Success Representative, you will play a crucial role in helping customers make informed purchase decisions, resulting in a 20% increase in sales conversions.

Your key responsibilities include:

  • Working with warm leads to provide tailored solutions and recommendations, leading to a 15% growth in customer retention.
  • Negotiating and closing sales deals, processing online orders, and updating CRM systems like Hubspot to streamline operations and improve efficiency by 25%.

To excel in this role, you'll need to possess:

  • An excellent work ethic, demonstrating dedication and commitment to delivering high-quality work consistently.
  • Proficient English skills, enabling effective communication and collaboration with team members and clients.
  • Outstanding interpersonal skills, allowing you to build strong relationships with customers and colleagues alike.
Why Join Us?

At Brilliance, you'll benefit from:

  • A stable and secure environment, offering long-term career opportunities.
  • The chance to work with a luxury brand that values its customers, boasting an impressive 3,000+ 5-Star Reviews on Trustpilot.
  • Participation in a growing and innovative company, driving success in the fine jewelry industry.
  • Competitive opportunities for skill development and career advancement.


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