Customer Success Representative
2 days ago
Brilliance.com is a leading online retailer based in Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we've been the highest-rated online diamond store, proudly holding thousands of 5-star reviews.
Compensation PackageThe annual salary for this role is 36000 INR. In addition, you can earn a bonus up to $300 USD. This competitive package ensures your financial stability and growth.
Job DescriptionWe're seeking a driven and results-oriented Sales Representative to join our growing ecommerce business. As a Customer Success Representative, you will play a crucial role in helping customers make informed purchase decisions, resulting in a 20% increase in sales conversions.
Your key responsibilities include:
- Working with warm leads to provide tailored solutions and recommendations, leading to a 15% growth in customer retention.
- Negotiating and closing sales deals, processing online orders, and updating CRM systems like Hubspot to streamline operations and improve efficiency by 25%.
To excel in this role, you'll need to possess:
- An excellent work ethic, demonstrating dedication and commitment to delivering high-quality work consistently.
- Proficient English skills, enabling effective communication and collaboration with team members and clients.
- Outstanding interpersonal skills, allowing you to build strong relationships with customers and colleagues alike.
At Brilliance, you'll benefit from:
- A stable and secure environment, offering long-term career opportunities.
- The chance to work with a luxury brand that values its customers, boasting an impressive 3,000+ 5-Star Reviews on Trustpilot.
- Participation in a growing and innovative company, driving success in the fine jewelry industry.
- Competitive opportunities for skill development and career advancement.
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