Customer Loyalty Strategist

5 days ago


Mumbai, Maharashtra, India beBeeRetention Full time ₹ 9,00,000 - ₹ 12,00,000
Unlock Customer Loyalty

We're seeking a seasoned professional to join our team as a Retention Marketing Expert. This is a full-time, remote role that requires a strategic thinker who can develop and execute retention strategies across Email, WhatsApp, SMS, and Push Notifications.

The ideal candidate will have expertise in customer loyalty, LTV growth, and habit-building strategies in D2C e-commerce. They will be responsible for designing customer journeys that increase repeat purchases, shorten reorder cycles, and build habits that make supplements part of a pet parent's daily routine.

Key Responsibilities
  • Develop a comprehensive retention roadmap: flows, automations, and campaigns across Email, SMS, WhatsApp, and Push.
  • Design and implement customer journeys that drive engagement, conversion, and loyalty.
  • Track and optimize key metrics: LTV, retention curves, churn, reorder intervals, and loyalty metrics.
  • Execute data-driven strategies to increase LTV by 30% in 60 days and 100%+ in 12 months.
  • Tie retention performance directly to business growth goals.
  • Collaborate with cross-functional teams to ensure alignment and success.
Requirements
  • 5+ years of experience in retention marketing or a related field.
  • Proven track record of driving customer loyalty and retention through innovative strategies.
  • Expertise in email marketing automation tools like Klaviyo and QuickReply.
What We Offer
  • Competitive compensation and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

If you're passionate about customer loyalty and retention, we encourage you to apply. Join our team and help us revolutionize the way we approach customer relationships.



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