Loyalty Assurance

2 days ago


Mumbai, Maharashtra, India Seven N Half Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Basic Information

Role Title: Loyalty Assurance

Function/Sub-Function/Vertical: Marketing

Work Location: Mumbai

Work Experience: 3-6 years.

About the Team:

As part of the team, you will work closely with the data, brand, risk & product team to reconcile brand transactions and highlight the anomalies in terms of the variance between the GMV Sales and Loyalty System.

Work with the Customer Service team and help resolve complaints pertaining to NeuCoins.

Experience and Skillset:

  • Advanced Excel knowledge
  • Ability to use SQL and Power BI
  • Ability to handle large volumes of data and generate insights
  • Ability to thrive in a fast-paced and ambiguous environment
  • Strong written and verbal communication skills

Roles and Responsibilities:

Loyalty Operations

  • Responsible for data processing for customers across company brands in Electronics, Retail, Hotel, Fashion, Grocery, Airline, Pharmacy industry verticals.
  • Monitor loyalty numbers (accruals and redemptions), identify and raise issues on data inconsistencies from partner.
  • Work closely with the data team to create Power BI dashboards and publish a summary of loyalty data to the leadership team.

Campaign Setup & Management

  • Work closely with marketing/ category teams to assess loyalty offer constructs along with product
  • Work with Capillary (CRM) to setup promotions & Coordinate with QA team to test new offers
  • Monitor offer performance during the campaign period

Customer Service

  • Collaborate with CS team to analyze and identify root causes of customer complaints, identifying solutions and ensuring the brand/ development team fixes the issues
  • Publish weekly analysis to the Leadership team on the Social Media complaints.
  • SPOC for providing E2E support, evidence and loyalty operations (accruals and redemptions) to finance, external audit teams and partners during internal and third-party audits

Desired Skills and Experience

  • Educational Qualifications

- Required: Bachelors Degree

  • Professional Certifications: NA

  • Experience: At least 2 years of work experience in CRM operations



  • Navi Mumbai, Maharashtra, India beBeeQuality Full time ₹ 8,00,000 - ₹ 15,00,000

    Job OverviewWe are seeking a seasoned Senior Quality Assurance Specialist to join our team. As a key member of our quality assurance unit, you will play a vital role in ensuring the highest standards of service delivery in our call center environment.Key Responsibilities:Develop and implement quality assurance processes to drive continuous improvement in...

  • Collinson Group

    3 days ago


    Mumbai, Maharashtra, India Collinson Loyalty & Benefits Private Limited" Full time

    Key Responsibilities : - Advanced Salesforce Development : Lead the development and customization of complex Salesforce solutions, focusing on CRM, Loyalty Management and Service Cloud.- Utilize advanced Apex, Visualforce, Lightning components, and other Salesforce technologies extend our capabilities.- Testing and Quality Assurance : Develop and execute...


  • Mumbai, Maharashtra, India Collinson Loyalty & Benefits Private Limited" Full time

    Job Description :Were looking for a QA Test Lead who is passionate about quality; not just as a phase, but as a core part of how great software gets built. This role would straddle multiple engineering squads, supporting with not just the QA strategy, but personally leading the automated testing efforts as well. You'll bring your considerable knowledge of...

  • Collinson Group

    21 hours ago


    Mumbai, Maharashtra, India Collinson Loyalty & Benefits Private Limited" Full time

    Key Responsibilities :- Define and uphold the standards for test quality across engineering squads, ensuring consistency and confidence in our releases.- Oversee the work of our Automation QAs/SDeTs, and manual testers.- Write high quality integration and end-to-end tests across our software portfolio.- Partner with engineers, product managers, and delivery...


  • Mumbai, Maharashtra, India beBeeClient Full time ₹ 1,04,000 - ₹ 1,30,878

    Key Account Managers play a pivotal role in fostering lasting client relationships, acting as primary points of contact and driving growth within existing accounts.We are seeking a dedicated professional to join our team, embodying an entrepreneurial spirit, solution-oriented mindset, and unwavering confidence in their abilities. This role demands a deep...


  • Mumbai, Maharashtra, India Collinson Loyalty & Benefits Private Limited" Full time

    As a Senior Alteryx Developer at Collinson, Working within the Transformation Team, you will be responsible for delivering key elements of our transformation programme.You will create new, and develop existing, Alteryx workflows to increase the scope and capability of our billing processes. You will be required to understand our business and the complexity...

  • Area Sales Manager

    2 days ago


    Mumbai, Maharashtra, India Zydus Wellness Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role:Area Sales Manager- General TradeLocation:West HQRole Purpose:This position is responsible for achievement of distribution, displays & sales objectives (Primary & Secondary) through effective management of sales officers, Area Sales Executives / other selling & distribution resources within the values & parameters set by the company.Educational...

  • Collinson Group

    4 weeks ago


    Mumbai, Maharashtra, India Collinson Loyalty & Benefits Private Limited" Full time

    Minimum years of experience required : - 6+ years.- 2 to 3+ years in a Test Lead.- 3+ years hands-on with test automation tools and framework development.Purpose of the job : Were looking for a QA Test Lead whos passionate about quality; not just as a phase, but as a core part of how great software gets built.In this role, youll help shape what great looks...

  • Sales Executive

    2 days ago


    Mumbai, Maharashtra, India JP Dyechem Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionJP Dyechem Private Limited is one of the leading chemical distributors based in Mumbai, the commercial capital of India. Established in 1996, the company imports and distributes a wide range of chemicals to various industries. Known for assured quality products, competitive pricing, timely delivery, and excellent after-sales services, JP...

  • Zydus Wellness

    4 weeks ago


    Mumbai, Maharashtra, India ZYDUS WELLNESS PRODUCTS LIMITED Full time

    Area Sales Manager - GTLocation: West HQEducational Qualifications: Graduate / MBA Preferred Experience (Type & Nature): - Minimum 7 years of frontline work experience in retail sales with a record of over delivering on targets consistently - Exposure / experience of DMS / SFA - Experience in FMCG - This position is responsible for achievement of...