Area Operations Manager

2 weeks ago

Mumbai, Maharashtra, India HungerBox Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Summary:

The ideal candidate will have a strong background in the food technology or delivery industry, with proven leadership skills and a track record of driving operational excellence. This role will play a pivotal role in scaling our operations and ensuring seamless customer experiences.

Key Responsibilities:

Operational Leadership:

Lead and manage all aspects of operations within the assigned area, including order fulfilment, delivery logistics, and customer service. Develop and implement strategies to optimize operational e ciency, reduce costs, and enhance service quality.

Team Management:

Build and lead a high-performing operations team, including area supervisors, delivery drivers, and manage Site managers/Site Heads. Set performance goals, provide coaching, and ensure team members are aligned with company objectives.

Process Improvement:

Identify opportunities for process improvement and automation to streamline operations and enhance productivity. Continuously monitor key performance indicators (KPIs) and implement data-driven solutions.

Vendor and Partner Management:

Collaborate with vendors, suppliers, and delivery partners to maintain strong working relationships and ensure timely and efficient services. Negotiate contracts and agreements as needed.

Quality Assurance:

Implement quality control measures to ensure the delivery of high-quality food products and services to customers. Address any quality or service issues promptly and e ectively.

Compliance and Safety:

Ensure compliance with all relevant regulations, including food safety and health and safety standards. Implement and enforce safety protocols for delivery operations.

Customer Satisfaction:

Monitor customer feedback and implement strategies to enhance customer satisfaction and loyalty. Address customer inquiries and concerns in a timely and professional manner

Qualifications:


• Bachelor's degree in business, operations management, IHM


• Years of experience in operations management, preferably in the food technology or delivery industry.


• Strong leadership and team management skills.


• Analytical mind-set with the ability to use data to drive decisions and improvements.


• Excellent communication and interpersonal skills.


• Knowledge of food safety and regulatory requirements is a plus.

Attributes:


• Strategic thinker with a results-oriented approach.


• Adaptability and ability to thrive in a fast-paced and dynamic environment.


• Strong problem-solving abilities and attention to detail.


• Innovative mindset and willingness to explore new technologies and solutions.


• Excellent organizational and multitasking skills.

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