Area Operations Manager
5 days ago
Job Summary:
The ideal candidate will have a strong background in the food technology or delivery industry, with proven leadership skills and a track record of driving operational excellence. This role will play a pivotal role in scaling our operations and ensuring seamless customer experiences.
Key Responsibilities:
Operational Leadership:
Lead and manage all aspects of operations within the assigned area, including order fulfilment, delivery logistics, and customer service. Develop and implement strategies to optimize operational e ciency, reduce costs, and enhance service quality.
Team Management:
Build and lead a high-performing operations team, including area supervisors, delivery drivers, and manage Site managers/Site Heads. Set performance goals, provide coaching, and ensure team members are aligned with company objectives.
Process Improvement:
Identify opportunities for process improvement and automation to streamline operations and enhance productivity. Continuously monitor key performance indicators (KPIs) and implement data-driven solutions.
Vendor and Partner Management:
Collaborate with vendors, suppliers, and delivery partners to maintain strong working relationships and ensure timely and efficient services. Negotiate contracts and agreements as needed.
Quality Assurance:
Implement quality control measures to ensure the delivery of high-quality food products and services to customers. Address any quality or service issues promptly and e ectively.
Compliance and Safety:
Ensure compliance with all relevant regulations, including food safety and health and safety standards. Implement and enforce safety protocols for delivery operations.
Customer Satisfaction:
Monitor customer feedback and implement strategies to enhance customer satisfaction and loyalty. Address customer inquiries and concerns in a timely and professional manner
Qualifications:
• Bachelor's degree in business, operations management, IHM
• Years of experience in operations management, preferably in the food technology or delivery industry.
• Strong leadership and team management skills.
• Analytical mind-set with the ability to use data to drive decisions and improvements.
• Excellent communication and interpersonal skills.
• Knowledge of food safety and regulatory requirements is a plus.
Attributes:
• Strategic thinker with a results-oriented approach.
• Adaptability and ability to thrive in a fast-paced and dynamic environment.
• Strong problem-solving abilities and attention to detail.
• Innovative mindset and willingness to explore new technologies and solutions.
• Excellent organizational and multitasking skills.
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