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Assistant Manager Customer Service

2 weeks ago

Navi Mumbai, Maharashtra, India Eurofins Full time US$ 60,000 - US$ 1,20,000 per year

About The Role

We are seeking a friendly and empathetic Assistant Manager Customer Service to join our team in Navi Mumbai, India. In this role, you will be ensuring exceptional customer experiences

  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Handle escalated customer issues and complaints with empathy and professionalism
  • Collaborate with other departments to resolve complex customer inquiries
  • Analyze customer service data and prepare reports for upper management
  • Contribute to the development and implementation of customer service policies and procedures
  • Ensure adherence to quality assurance standards and company guidelines
  • Identify and recommend process improvements to enhance efficiency and customer experience
  • Participate in hiring, training, and onboarding of new customer service team members

Qualifications 

- 5-8 years of customer service experience, with 1-2 years in a supervisory role
- Bachelor's degree
- Exceptional communication skills, both verbal and written
- Strong leadership abilities with a supportive and decisive approach
- Excellent problem-solving and conflict resolution skills
- Ability to analyze data and generate actionable insights
- Strong time management and organizational skills
- Customer-focused mindset with a commitment to delivering high-quality service
- Adaptability to changing priorities and ability to work in a fast-paced environment
- Fluency in English and Hindi

Additional Information 

The Customer Service Executive supports the Sales team with customer service