Customer Service Assistant

Job Title: Assistant Manager Customer ServiceDepartment: Customer Experience / OperationsLocation: MumbaiReports To: Customer Service Manager / Head of Customer ExperienceEmployment Type: Full-timeJob Summary:We are seeking an experienced and customer-focused Assistant Manager – Customer Service to oversee daily operations of the customer support team. The...

Roles and ResponsibilitiesHandle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.Provide accurate information about products/services to customers based on their needs and preferences.Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth.Maintain...

About The RoleWe are seeking a friendly and empathetic Assistant Manager Customer Service to join our team in Navi Mumbai, India. In this role, you will be ensuring exceptional customer experiences Develop and implement strategies to improve customer satisfaction and loyaltyHandle escalated customer issues and complaints with empathy and...

Company DescriptionEntrantial is a leading professional recruiting group, specializing in recruiting qualified, professional, and skilled people across India. Our expert consultants partner with clients and candidates to shape the future workforce. Every day, we help hundreds of candidates find their next role and assist clients with workforce development...

Detailed Job Description:• To handle functions and SLAs of Customer Support dept.• To ensure continuous interaction with the customer to make sure that area of concerns can be worked upon for improved service levels.• Ensuring the level of quality in operations and adhering to all the quality tools and procedures• Responsible for service delivery of...

INTERNAL HIRING ALERT – INTERNATIONAL CUSTOMER SUPPORTWe're thrilled to announce internal hiring for our International Customer Support Team with one of the most prestigious brands in the global customer service industry.If you're looking for a high-paying, growth-focused career or know someone who is, this is the perfect opportunityPosition: International...

Role & responsibilitiesServe as the on-site representative of KPFS at the client location.Manage client communications effectively both written and verbal.Assist clients with financial data, documentation, and service-related queries.Ensure accurate and timely handling of client requests.Maintain records of client interactions and escalate unresolved...

Position Overview:The role of the Customer Service Specialist is to guide through the Inbound Traffic Handling Process to effectively navigate inbound customer interactions within the Customer Service Centre. Assist clients effectively and create cases in eManager as per the said process.Job Functions/ResponsibilitiesProvides customer support to individuals...

Job Purpose: We are looking for a customer-focused and articulate Call Center Executive to join our airline's customer service team. The ideal candidate will serve as the first point of contact for passengers, providing assistance with reservations, flight information, itinerary changes, and general inquiries. This role requires strong communication skills,...

Hiring for a renowned Global Fine Jewellery Brand:Job location: Mumbai (Andheri)** Male candidate** US Shift ( Night shift as per US timing)US market experience is a mustNeed someone who is into Chats , calling and mail processTotal 6 weekly offs in a monthNote: The candidate needs to manage the commute on his own. The company do not provide any transport...