Customer Service

18 hours ago

Mumbai, Maharashtra, India Talentxplore Full time ₹ 4,08,000 per year

Job Title: Executive - Customer Service

Summary:We are seeking a highly motivated and experienced individual to join our Customer Service department as an Executive. The ideal candidate should have at least 1 year of experience in a similar role and possess excellent communication and problem-solving skills. As an Executive, you will be responsible for providing exceptional customer service and ensuring customer satisfaction.

Roles and Responsibilities:

  • Responding to customer inquiries and resolving issues in a timely and professional manner.
  • Handling escalated customer complaints and finding effective solutions.
  • Providing product information and assistance to customers.
  • Monitoring customer feedback and suggesting improvements to enhance the customer experience.
  • Collaborating with other departments to ensure seamless communication and service delivery.
  • Maintaining accurate customer records and documentation.
  • Assisting with training and mentoring new customer service representatives.
  • Participating in team meetings and contributing ideas to improve customer service processes.

Qualifications:-

  • Bachelor's degree in Business Administration or related field.
  • At least 1 year of experience in a customer service role.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work well under pressure and meet deadlines.
  • Proficiency in Microsoft Office applications.
  • Customer-focused mindset and a passion for delivering exceptional service.

Job Type: Full-time

Pay: ₹10, ₹34,000.00 per month

Work Location: In person

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