Customer Service Associate

4 days ago

Mumbai, Maharashtra, India Abode Relocation Full time ₹ 6,00,000 - ₹ 8,00,000 per year
The Role:
  • Serve as the primary contact for customers via phone, email, and in-person communication.
  • Provide accurate information on relocation services including packing & moving, real estate assistance, immigration support, logistics, and fleet services.
  • Handle inquiries, complaints, and requests promptly and professionally.
  • Coordinate with internal teams (operations, logistics, real estate, etc.) to ensure timely execution of services.
  • Track customer relocations and provide proactive updates throughout the moving process.
  • Maintain accurate records of customer interactions and transactions in CRM systems.
  • Assist customers with documentation, insurance, and other required formalities.
  • Escalate complex issues to management when necessary and follow up to ensure resolution.
  • Gather client feedback to improve service quality and customer experience.
  • Uphold company values of reliability, transparency, and customer satisfaction at all times.
Ideal Profile:
  • You have at least 1 year experience within a Customer Service role, ideally within the Transport & Logistics industry.
  • You are a strong networker & relationship builder
  • You are highly goal driven and work well in fast paced environments
  • You are a strong team player who can manage multiple stakeholders
What's on Offer?
  • Opportunity within a company with a solid track record of performance
  • Join a market leader within Transport & Logistics
  • Attractive Salary & Benefits

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