Customer Service Associate

3 days ago

Mumbai, Maharashtra, India Pilgrim Full time ₹ 3,96,000 per year

Customer Support Associate

Location: Andheri, Mumbai

Job Type: Full-Time

Experience: Minimum 6 months in customer service preferred

About the Role

We're looking for a Customer Support Associate who's passionate about helping people and creating memorable customer experiences. In this role, you'll be the first point of contact for our customers — resolving queries, offering solutions, and ensuring every interaction reflects our brand values. If you're empathetic, quick-thinking, and enjoy making someone's day a little better, this opportunity is for you

What You'll Do

Customer Interaction

  • Handle customer queries through phone, email, chat, and social media with warmth and professionalism.
  • Provide clear and accurate information about our products, services, and policies.
  • Troubleshoot and resolve customer issues efficiently while ensuring a smooth experience.
  • Follow up with customers to confirm their concerns are fully resolved and they're satisfied.

Issue Handling

  • Understand each customer's concern and identify the best possible resolution.
  • Escalate complex issues to internal teams, ensuring timely and effective follow-up.
  • Work closely with cross-functional teams to resolve complaints or special requests.
  • Maintain detailed records of all interactions, feedback, and resolutions in the CRM system.

Customer Experience

  • Deliver every interaction with empathy, patience, and a positive attitude.
  • Go the extra mile to exceed expectations and strengthen customer loyalty.
  • Share valuable insights to improve internal processes, products, and overall experience.
  • Identify opportunities to recommend additional products or services based on customer needs.

Team Collaboration

  • Partner with your teammates to maintain consistent, top-notch support standards.
  • Communicate customer feedback and recurring patterns to relevant teams.
  • Participate in training sessions and team meetings to stay updated and aligned.
  • Contribute to a positive, collaborative, and respectful team culture.

Reporting & Documentation

  • Keep accurate and organized records of all customer conversations and outcomes.
  • Prepare periodic updates to help track performance and identify improvement areas.

What We're Looking For

  • Minimum education: High school diploma (Bachelor's degree preferred).
  • Prior experience in a customer support or client-facing role is a plus.
  • Excellent communication skills — both verbal and written.
  • Strong problem-solving abilities with attention to detail.
  • Empathetic, patient, and able to stay calm under pressure.
  • Comfortable managing multiple conversations in a fast-paced setup.
  • Familiarity with CRM/ticketing systems or customer support tools.
  • A team player who can also work independently when needed.
  • Flexible with shift timings and adaptable to changing priorities.

Job Types: Full-time, Permanent

Pay: ₹25, ₹33,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • What is your current salary? (monthly)
  • What is your expected salary?(monthly)
  • Are your comfortable with rotational weekoffs?
  • Are you okay to join from 16th October ? (please apply only if you can)

Work Location: In person

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