Technical Customer Service Manager

1 day ago

Navi Mumbai, Maharashtra, India Stemtech Medical Devices Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Technical Customer Service Manager – Medical Devices

Location: Mumbai, India

Role Summary:

We are seeking an experienced Service Manager to lead our medical device service

operations. This individual will be responsible for scheduling and maintaining preventive

maintenance, coordinating with hospitals, troubleshooting technical issues, and ensuring

service is a key differentiator for our company. The role also includes recruiting and

training technicians, building strong hospital relationships, and liaising with R&D to provide

product feedback.

Key Responsibilities:


• Schedule, plan, and oversee preventive maintenance of installed medical devices at

hospitals.


• Troubleshoot technical issues and ensure timely resolution to minimize downtime.


• Coordinate closely with hospital biomedical engineers, clinicians, and administrators.


• Recruit, train, and manage field service technicians to deliver best-in-class support.


• Ensure all service activities are compliant with ISO 13485 and other regulatory standards.


• Build strong customer relationships and ensure high satisfaction with service quality.


• Provide structured feedback to R&D regarding recurring service issues to improve

product design.


• Maintain detailed service records, documentation, and reporting of service KPIs.

Required Skills & Qualifications:


• Bachelor's degree in Biomedical Engineering, Electronics, or related field.


• 3–6 years of experience in service management for medical devices.


• Strong troubleshooting knowledge in electro-mechanical systems.


• Excellent communication and soft skills for hospital interactions.


• Leadership qualities to manage and motivate service teams.


• Knowledge of ISO 13485, and hospital workflows is a strong advantage.

  • Technical Customer Service Process

    6 days ago

    Navi Mumbai, Maharashtra, India Career Guideline Full time ₹ 35,000 - ₹ 60,000 per year

    Opening For Technical Customer Service Process Location - Airoli HSC/Graduate Fresher Can Apply Salary - Up to 30kRotational Shift (Including Night Shift) 2 Rotational Week OffNeed Immediate JoinersContact - HR Sonali

  • Technical Service Manager– Food Applications

    2 weeks ago

    Navi Mumbai, Maharashtra, India Domnic Lewis Pvt. Ltd Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    JD Technical Service Manager- Food ApplicationsKey Objectives of the JobIdentifying and creating new business development opportunities through product development /application with hydrocolloids. Foster and build business relationships with potential & existing customers, distributors, and all appropriate business channels. Enhancing customer experience....

  • Assistant Service Manager

    6 days ago

    Mumbai, Maharashtra, India Foursis Technical Solution Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Set-up Product,Project technical Support,Technical Field support,Process Compliance,Service TAT,Monitoring ASP,Service WD Performance,FOC Spares Claim.Service Documentation,Auditing Pay-out of carpenter,Tracking process,service offerings,labour rate

  • Service Manager

    2 weeks ago

    Navi Mumbai, Maharashtra, India Intermax Services Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    The Service Manager will be responsible for managing the service operations of UPS systems (1kVA–250kVA) and related power conditioning equipment. This includes leading a team of service engineers, ensuring timely and efficient customer support, overseeing installation, testing, troubleshooting, and maintenance activities, and maintaining high standards of...

  • Customer Service Technical Support

    2 weeks ago

    Mumbai, Maharashtra, India Bigul Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company Description: is dedicated to providing investors and traders with the tools they need to succeed. We believe in matching the right strategy with the right stocks and tools to ensure everyone can win in the financial market. Our goal is to empower individuals to make informed investment decisions.Role Description:As a Customer Technical Support...

  • Technical Manager

    3 days ago

    Navi Mumbai, Maharashtra, India Neptunus Power Plant Services Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    What does Neptunus do and what's in it for me?In its 28th Year, Neptunus is a growth hungry, forward-looking organization with strong people and governance practices. We are at the forefront of the technology-led shift in operation and maintenance of large machines in the Marine, Oil & Gas, Industrial and Defence Sectors. We serve some of the biggest asset...

  • Customer Service

    1 day ago

    Navi Mumbai, Maharashtra, India Advance Talent Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Position - Customer Service (Sr Exe)Location - Navi MumbaiProfile:Customer Interaction & SupportGuide customers on shipping documentation (Commercial Invoice, Packing List, Certificate of Origin, etc.)Booking ManagementDocumentation Handling

  • SAP Customer Service

    3 days ago

    Navi Mumbai, Maharashtra, India 8c9f8035-91aa-4dab-bff2-af962daffed9 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Your Role:- Lead workshops, gather requirements, and design SAP CS solutions tailored to business needs.- Configure and support SAP CS modules including service orders, notifications, warranties, and contracts.- Collaborate with technical teams for custom developments and enhancements.- Provide end-user training, documentation, and post-go-live support.Your...

  • Customer Service

    2 weeks ago

    Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Job Description: We are hiring experienced professionals for Mortgage Servicing Inbound & Outbound Voice Process. The role involves handling customer resolution calls, payment support, escrow/payoff queries, and delinquency management.Key Responsibilities:Handle inbound & outbound calls related to collections, payments, payoff, escrow, document requests,...

  • Customer Service

    24 hours ago

    Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Job description:We are hiring experienced professionals for Mortgage Servicing -Inbound & Outbound Voice Process. The role involves handling customer resolution calls, payment support, escrow/payoff queries, and delinquency management.Key Responsibilities:Handle inbound & outbound calls related to collections, payments, payoff, escrow, document requests,...