Customer Service
24 hours ago
Job description:
We are hiring experienced professionals for Mortgage Servicing -Inbound & Outbound Voice Process. The role involves handling customer resolution calls, payment support, escrow/payoff queries, and delinquency management.
Key Responsibilities:
- Handle inbound & outbound calls related to collections, payments, payoff, escrow, document requests, billing inquiries, and account status.
- Contact borrowers using dialer to resolve delinquency via Speedpay and other loss mitigation options.
- Provide accurate information using scripted materials and ensure high-quality customer service.
- Resolve customer issues related to mortgage loans and escalate cases as required.
- Coordinate with internal teams to support complex customer problems.
Required Skills:
- Minimum 1 year experience in International Voice / Customer Service / Collections.
- Prior mortgage or BFSI experience preferred.
- Excellent communication & active listening skills.
- Ability to handle difficult conversations professionally.
- Experience using CRM, dialers and call resolution systems.
Work Location:
Airoli, Navi Mumbai
Eligible Areas:
At Sutherland, we have a travel boundary to ensure the commute to our office remains stress-free and easily accessible and therefore, only candidates who reside within 1.5 km from the nearest railway station in the below areas are eligible to apply:
Central Line: Kalyan to Sion.
Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur)
Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)
Shift:
US Shifts - Candidates must be willing to work night shifts with split offs.
Apply Now:
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