Customer Service
18 hours ago
NIIT is hiring for its MNC Client in healthcare process.
Contact
We are looking for smart professionals with a great attitude to make every single client interaction delightful
Your Impact as a Customer Service Specialist- Healthcare Process
- Handle inbound customer calls and resolve queries with professionalism
- Ensure timely and accurate delivery of service
- Strive for first-call resolution and high customer satisfaction
- Maintain quality benchmarks like AHT, CSAT, and compliance metrics
- Properly document all interactions and follow up where needed
- Identify areas for process improvement and contribute ideas
Required Experience
- Excellent communication skills
- Should be flexible to work in night shifts
- Proficient in computer usage and Basic knowledge on MSOffice
Designation: Customer Service Specialist- Healthcare Process Education:
- Graduates in B.Com, B.A, BSC (Btech, BCA, BSC IT is not eligible)
We Offer You:
- Defined career roadmap which offers growth opportunities
- Performance based incentive program**
- Investment in talent development and skills enhancement
- Work life balance with 5 day workweek
- Collaborative environment with best in class professionals
- Focus on colleague engagement and
* Insurance benefits
Note : 12th pass students can also apply.
LOCATION: Airoli (Navi Mumbai)
Interested candidates, please apply directly or share your resumes on :
Email:
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