Service Manager

13 hours ago

Navi Mumbai, Maharashtra, India Intermax Services Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

The Service Manager will be responsible for managing the service operations of UPS systems (1kVA–250kVA) and related power conditioning equipment. This includes leading a team of service engineers, ensuring timely and efficient customer support, overseeing installation, testing, troubleshooting, and maintenance activities, and maintaining high standards of quality, safety, and customer satisfaction.

Key Responsibilities:

  • Lead and supervise a team of Service Engineers to ensure timely and effective completion of service calls and preventive maintenance.
  • Provide technical guidance for troubleshooting, repairing, and testing of UPS systems
  • Manage service operations for UPS systems ranging from 1kVA to 250kVA, including installation, commissioning, and field support.
  • Conduct quality assurance and safety checks on all service work and installations.
  • Plan and execute project work, site surveys, and installations for new UPS systems.
  • Maintain communication with clients, engineers, and internal teams to ensure smooth service delivery and customer satisfaction.
  • Monitor service requests, ensure timely follow-up, and collect customer feedback.
  • Manage inventory control and ensure availability of critical spare parts and materials.
  • Prepare and submit service reports, performance summaries, and technical analysis to management.
  • Conduct training sessions for service engineers to enhance technical competency and service quality.
  • Coordinate with OEMs and vendors for warranty claims, technical support, and spare procurement.
  • Ensure adherence to safety protocols and company service standards.

Job Types: Full-time, Permanent

Pay: ₹400, ₹800,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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