Service Delivery Manager

12 hours ago

Navi Mumbai, Maharashtra, India Clover Infotech Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Title: Service Delivery Manager Application

Experience: 12+ Years

Location: Mumbai / Navi Mumbai (WFO)

Department: IT / Service Delivery

Job Summary:

We are seeking an experienced Service Delivery Manager with over 12 years of expertise in managing application services and ensuring seamless delivery to clients. The ideal candidate will have a proven track record of overseeing application support and maintenance, driving service excellence, managing stakeholder expectations, and leading cross-functional teams to meet business goals.

Key Responsibilities:

  • Lead and manage end-to-end service delivery of application support and maintenance for enterprise-level applications.
  • Serve as the primary point of contact for clients and internal stakeholders for all application service delivery issues.
  • Ensure SLAs, OLAs, and KPIs are met or exceeded and report on service delivery metrics regularly.
  • Develop and implement continuous improvement initiatives to enhance service quality, efficiency, and client satisfaction.
  • Coordinate with application development, infrastructure, and QA teams for seamless issue resolution and deployment activities.
  • Manage incident, problem, change, and release management processes related to application services.
  • Drive customer communication, manage expectations, and escalate issues as required to ensure prompt resolution.
  • Monitor application performance, analyze trends, and initiate corrective actions proactively.
  • Oversee resource planning, capacity management, and team performance to meet business demands.
  • Prepare and present service reports, dashboards, and reviews for senior management and clients.
  • Collaborate with vendors and third-party service providers to ensure service quality and compliance.
  • Lead and mentor a team of application support professionals, fostering a collaborative and high-performance culture.
  • Manage budgets, contracts, and procurement related to application service delivery.
  • Stay updated with industry best practices, tools, and technologies to continually improve service delivery.

Qualifications:

  • Bachelors degree in Computer Science, Information Technology, or a related field; Masters degree preferred.
  • 12+ years of experience in IT service delivery, with significant exposure to application support and management.
  • Strong knowledge of ITIL processes and frameworks. Certification (ITIL v3/v4) is a plus.
  • Proven experience managing application support teams and delivering complex IT services.
  • Excellent understanding of application lifecycle management, incident/problem/change management.
  • Experience with ServiceNow, Jira, or other ITSM tools.
  • Strong stakeholder management, communication, and client-facing skills.
  • Ability to work under pressure and manage multiple priorities effectively.
  • Analytical mindset with problem-solving abilities and attention to detail.
  • Experience with Agile/Scrum methodologies is an advantage.
  • Vendor management and contract negotiation experience.
  • Leadership skills with the ability to motivate and guide teams.

Please Share & Refer resume

  • Service Delivery Manager Oracle DBA

    16 hours ago

    Navi Mumbai, Maharashtra, India Clover Infotech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Service Delivery Manager Oracle Database AdministratorLocation: Mumbai, Eastern suburbs (Work from Office)Job Type: Full-timeKey ResponsibilitiesOracle DBA ResponsibilitiesDatabase Installation, Configuration & Upgrades (Oracle RAC, ASM, Data Guard)Performance Tuning & OptimizationBackup & Recovery (RMAN, datapump, etc.)Security & User...

  • Service Delivery Manager

    9 hours ago

    Mumbai, Maharashtra, India Narpavi Soft Solutions Full time ₹ 9,72,000 - ₹ 1,80,00,000 per year

    Job Title: Service Delivery ManagerLocation: MumbaiExperience: 10-12 yearsSalary : 20 LPAThe Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer meetings,...

  • Service Delivery Manager

    7 hours ago

    Mumbai, Maharashtra, India CMS It Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Looking for Immediate to 30 days joiners only Job Summary:The Regional Delivery Manager (RDM) IT Infrastructure is responsible for overseeing the end-to-end delivery of IT infrastructure services within a specific geographic region. This includes managing operations, ensuring service level agreements (SLAs) are met, coordinating with stakeholders, and...

  • Service Delivery Manager

    4 days ago

    Mumbai, Maharashtra, India Spectral Consultants Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Description : Service Delivery Manager - ITIL & OperationsLocation : MumbaiWork Mode : Onsite | 6 Days WorkingExperience : 8 to 10 YearsAbout the Role : We are seeking a highly experienced and operationally focused Service Delivery Manager with 810 years of IT service management expertise to lead our team in a challenging Onsite, 6 Days Working...

  • Service Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India Airtel Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Airtel Business.Mumbai>Customer Experience.Service Delivery>Service Delivery Manager>MH-Mumbai-Interface BuildingKey Deliverables • Customer engagement & communication • Project kick off meeting/call with Customer • Resolution of customer dependencies • Share Project Plan with the customer • e2e tracking & monitoring of project delivery •...

  • Service Delivery Coordinator

    16 hours ago

    Navi Mumbai, Maharashtra, India Baker Hughes Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Service Delivery CoordinatorDo you love collaborating with teams to solve complex problems?Do you enjoy leading a team that provides a high-quality service for our customers?Join our Delivery TeamWe are the leader in well construction and production. Our innovative physical and digital solutions improve efficiency, production and increase reservoir value....

  • Service Delivery Manager

    6 hours ago

    Mumbai, Maharashtra, India Lodha Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role: Service Delivery ManagerLocation: MumbaiRole Description:Service Delivery Managers role is to oversee the IT Service Delivery Team (both In-house andOutsourced) and ensure that the end users are receiving appropriate IT Support. This role will also monitor the productivity and quality to ensure that Service Level Agreements are met. This role will also...

  • Service Delivery Manager

    6 days ago

    Mumbai, Maharashtra, India ERGO Technology & Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    We are looking for an experienced Service Delivery Manager SAP Projects to lead delivery of SAP engagements across AMS, Implementation, and Upgrade programs. The ideal candidate will have grown from roles as an SAP Functional Consultant and SAP Project Manager, and now brings proven expertise in end-to-end delivery management, stakeholder engagement, and...

  • Wintel Delivery Manager

    1 week ago

    Navi Mumbai, Maharashtra, India Clover Infotech Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are looking at Wintel Delivery Manager at Navi Mumbai.Company Name - Clover InfotechExperience - 12+ yearsJob BriefDelivery Management - Responsible for all aspect of delivery of Infra Engagements for Indian Banking and Insurance Customers - WINTEL Delivery is a MUSTClient Engagement - Managing key client stakeholders for accounts management, business...

  • Service Delivery Manager

    6 days ago

    Navi Mumbai, Maharashtra, India Indusind Bank Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Interview Location -IndusInd Bank Limited, Ground Floor, Helix 3, Rajhans Group, Plot No 12, Shreyas Cinema, LBS Marg, Ghatkopar West, Mumbai Timing - 10 AM to 4:30 PMRole Details:Service- Being one-point contact for all service needs of the client for addressing service requirement of customers (like address change, FD closure, etc.) and ensuring all...