Service Delivery Manager
3 days ago
About the Role:
Location: Mumbai
Working Model: 70% at customer location
Working Hours: As per business requirement between 8:00 AM and 8:00 PM on weekdays(Note: Weekend, early, or late shifts may be required based on customer needs, including during P1 or other critical situations.)
Key Responsibilities:
- Lead and manage IT infrastructure service delivery and projects for enterprise-level customers.
- Ensure high-quality delivery, adherence to SLAs, and customer satisfaction.
- Coordinate with cross-functional technical teams for smooth project execution.
- Oversee service operations and manage escalations, ensuring timely issue resolution.
- Drive process improvements and contribute to delivery excellence initiatives.
- Manage stakeholder communication and build strong customer relationships.
- Support planning, budgeting, and reporting for delivery projects.
- Provide leadership and mentoring support to team members (people management experience preferred).
Required Experience & Skills:
- Minimum 10 years of experience in Service Delivery and Project Management within the IT Infrastructure Services domain.
- Proven track record managing enterprise IT infra delivery for large customers.
- Strong understanding of Storage domain products especially Hitachi, HPE, Dell EMC, Pure
- Hands-on experience in project governance, stakeholder management, and SLA compliance.
- Exposure to people management and team leadership is an added advantage.
- Excellent communication, problem-solving, and customer engagement skills.
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