Current jobs related to Junior Service Delivery Manager - Mumbai, Maharashtra - Suzva Software Technologies
-
Service Delivery Manager
2 weeks ago
Mumbai, Maharashtra, India beBeeServiceDelivery Full time ₹ 12,00,000 - ₹ 15,00,000Service Delivery Management OpportunityThis position oversees daily operations to ensure timely task delivery and customer satisfaction. It involves managing engineering workforce and customer stakeholders.Key Responsibilities:Coordinate service management activitiesManage customer interactionsMaintain high standards of customer satisfaction and service...
-
Service Delivery Manager
2 weeks ago
Mumbai, Maharashtra, India CMS It Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearLooking for Immediate to 30 days joiners only Job Summary:The Regional Delivery Manager (RDM) IT Infrastructure is responsible for overseeing the end-to-end delivery of IT infrastructure services within a specific geographic region. This includes managing operations, ensuring service level agreements (SLAs) are met, coordinating with stakeholders, and...
-
IT Service Delivery Manager
7 days ago
Navi Mumbai, Maharashtra, India beBeeProblemManager Full time ₹ 15,00,000 - ₹ 25,00,000Job Description:The primary goal of this role is to lead and manage IT service delivery teams, ensuring excellent service delivery and timely resolution of incidents and problems.Responsibilities:Manage the IT service delivery team, providing leadership, guidance, and coaching to ensure excellent service delivery.Oversee the management of incidents and...
-
Service Delivery Manager
1 week ago
Mumbai, Maharashtra, India beBeeDeliverer Full time ₹ 18,00,000 - ₹ 25,00,000Job Title:"Service Delivery Manager" We are seeking an experienced and skilled Service Delivery Manager to join our team. In this role, you will be responsible for managing the day-to-day activities of our operations team, ensuring that all tasks are completed efficiently and effectively.Your primary responsibilities will include coordinating with various...
-
IT Service Delivery Manager
2 weeks ago
Mumbai, Maharashtra, India beBeeCustomerCentric Full time ₹ 35,00,000 - ₹ 45,00,000IT Service Delivery Manager Job ProfileOverview of the role and key responsibilities in IT service delivery.Key Responsibilities:To lead and manage the IT Service Delivery Team to ensure that end users receive timely and effective IT support.Monitor productivity and quality metrics to guarantee Service Level Agreements are consistently met.Support senior IT...
-
Senior Service Delivery Director
2 weeks ago
Mumbai, Maharashtra, India beBeeDelivery Full time ₹ 90,00,000 - ₹ 1,20,00,000Service Delivery ManagerAbout Our TeamWe are a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and digital service...
-
Senior IT Service Delivery Manager
2 weeks ago
Mumbai, Maharashtra, India beBeeITManager Full time US$ 7,50,000 - US$ 15,00,000This role is a pivotal position in our organization, responsible for leading the execution of IT service projects and overseeing project-based teams.The successful candidate will be accountable for ensuring alignment with scope, timelines, and budgets, as well as fostering a high-performance culture within their team.Key Responsibilities:Project Delivery...
-
Delivery manager service
2 weeks ago
Mumbai, Maharashtra, India Valiance Solutions Full timeWe are seeking a seasoned Delivery Manager with proven experience in delivering AI-led digital transformation projects in India's public sector and PSU ecosystem . The ideal candidate combines strong technical understanding of AI/Gen AI, cloud engineering, and software engineering practices with exceptional stakeholder management skills to...
-
IT Service Delivery Manager
2 weeks ago
Navi Mumbai, Maharashtra, India beBeeitManagement Full timeJob Title: IT Service Delivery ManagerA key member of the IT team, this role oversees the delivery of high-quality IT services to meet business objectives.Main Responsibilities:Oversee the helpdesk ticketing system to ensure timely logging, resource allocation, tracking, follow-up, and resolution of technical issues.Monitor and enforce defined SLAs for...
-
Service Delivery Specialist
2 weeks ago
Mumbai, Maharashtra, India beBeeProject Full time ₹ 12,00,000 - ₹ 24,00,000Job Title: Service Management Project Manager">We collaborate with over 100 Indian companies to provide essential tools for scaling DevSecOps practices. Our team helps leading Indian Enterprises and BFSIs adopt and scale enterprise solutions in the DevSecOps space, including implementation, project delivery, and post-sale support.This is a full-time on-site...
Junior Service Delivery Manager
2 weeks ago
The Service Delivery Manager is responsible for the operational service delivery and the day-to day relationship for the assigned customer accounts. Responsibilities include 24x7 IT operation support using an ITIL framework, strategic planning, customer meetings, capacity planning and forecast, operations and headcount forecast and budgeting, vendor management, audit compliance , along with planning, assigning and directing work, and accountable for overall delivery.
Primary Responsibilities:
Primary accountability for delivery within the boundaries of the contractual agreements, while ensuring Service Levels are met including capacity management (logistics, planning and execution) and performance management.
Ensure that Hitachi Vantara meets or exceeds the SLAs and Contract Deliverables.
Accountable for the overall delivery team that handles the day-to-day operations of the infrastructure for which Hitachi Vantara is responsible.
Conduct weekly and monthly service review meetings and review service performance reports with customer account team.
Conduct monthly governance meetings with internal operations team.
Act as the situation manager in the event of a critical incident for the assigned account(s).
Owns and ensures timely incident escalation occurs in accordance with established escalation matrix, policies, procedures and SLA requirements for the assigned account(s).
Coordinate problem management process with technical leads and review root cause analysis reports for critical incidents to be provided to customers.
Analyzing and reporting actual to contracted SLA performance levels.
Review, track and report on SLA breach reports, service credits and service improvement plans.
Reports to the India PS delivery lead and supports the account teams in furthering the relationship customers.
Owns the creation, establishment and maintenance of IT policies, procedures and practices using ITIL framework to efficiently manage the storage infrastructure.
Ensuring compliance with established policies, procedures and practices defined by Hitachi for managing the infrastructure.
As the process owner of Continual Service Improvement:
Own and champion Continual Service Improvement framework and CSI programs within account to achieve measurable improvements in customer experience, improve service quality, improve efficiency and lowered costs.
Evaluate and analyze KPI and metrices to identify and propose opportunities for continual service improvement in all areas of the ITIL Operations Management process.
Deploy continual service improvement programs to improve ITIL service strategy, service design, service transition, service operation, to align IT services with business goals and objectives.
Ensure CSI programs are designed to meet or exceed related SLAs and KPIs and implemented end-to-end.
Measure, monitor, refine CSI plans to support delivery excellence framework.
Required Skills:
Minimum of 10 years of Delivery Management and/or IT Operations Management experience in the IT industry with a strong background in Continuous Service Improvement.
Proficient with hardware, software and operating systems found in enterprise environments (experience in data storage domain preferred).
Possess strong understanding of ITIL framework and ITSM.
Strong understanding of multiple business environments.
Knowledge in Hitachi Vantara Storage, Compute and Infrastructure.
Prior experience leading, motivate and direct a delivery team.
Ability to prioritize projects and deliverables.
Excellent communication and organizational skills
Education and Certification:
Bachelors Degree or equivalent in IT Management or other related technology fields of study.
ITIL Certification is mandatory
PMP Certification is preferred.
