Senior IT Service Delivery Manager

1 week ago

Mumbai, Maharashtra, India beBeeITManager Full time US$ 7,50,000 - US$ 15,00,000

This role is a pivotal position in our organization, responsible for leading the execution of IT service projects and overseeing project-based teams.

The successful candidate will be accountable for ensuring alignment with scope, timelines, and budgets, as well as fostering a high-performance culture within their team.

Key Responsibilities:

  • Project Delivery Management: Lead and oversee the successful delivery of IT service projects.
  • Service Level Agreement (SLA) and Key Performance Indicator (KPI) Management: Ensure that all projects meet contractual SLA obligations and internal performance standards.
  • Customer Relationship Management: Act as the primary liaison for customers on project-related issues, updates, and escalations.
  • Operational Efficiency: Monitor service delivery metrics and take corrective/preventive actions as needed.
  • Resource Allocation: Assign, manage, and oversee project-specific team resources, ensuring optimal utilization and alignment with project goals.
  • Risk and Issue Management: Maintain a risk register for projects, proactively identifying and addressing potential risks.
  • Change and Transformation Management: Manage project scope changes through structured Change Control Processes.
  • Governance and Compliance for Projects: Establish and monitor governance frameworks for effective project delivery.
  • Financial Management: Responsible for completing billing processes promptly, adhering to scheduled billing cycles.

Qualifications:

  • Education: Bachelor's degree in IT, Project Management, or a related field is required.
  • Certifications: PMP, PRINCE2, ITIL, or Agile certifications are preferred.
  • Experience:
  1. Greater than 8 years in Service delivery in EUC, Networking and similar roles in IT Managed services.
  2. Proven experience in managing projectized environments, IT service delivery, and people management.
  3. Demonstrated success in leading and developing diverse teams.

Skills and Qualities:

  • Expertise in project management frameworks (e.g., Agile, Waterfall).
  • Proficiency in team management tools (e.g., ServiceNow, Jira, Microsoft Project).
  • Strong leadership, conflict resolution, and decision-making abilities.
  • Exceptional communication and interpersonal skills.

Benefits and Work Environment:

  • Leadership opportunities in a dynamic environment.
  • Dedicated support from cross-functional teams.
  • Opportunities for professional growth and development.
  • Flexibility to work outside regular hours as needed.

Required Competencies:

  • Ability to lead cross-functional and geographically dispersed teams.
  • Awareness of IT service delivery lifecycles.
  • Effective stakeholder management and relationship-building.
  • Resource optimization and strategic allocation.
  • Risk mitigation and proactive identification.
  • Continuous improvement and focus on quality enhancements.
  • Customer focus and service excellence.
  • Attention to detail and process orientation.
  • Analytical and reporting skills.

  • Service Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India CMS It Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Looking for Immediate to 30 days joiners only Job Summary:The Regional Delivery Manager (RDM) IT Infrastructure is responsible for overseeing the end-to-end delivery of IT infrastructure services within a specific geographic region. This includes managing operations, ensuring service level agreements (SLAs) are met, coordinating with stakeholders, and...

  • IT Service Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India beBeeCustomerCentric Full time ₹ 35,00,000 - ₹ 45,00,000

    IT Service Delivery Manager Job ProfileOverview of the role and key responsibilities in IT service delivery.Key Responsibilities:To lead and manage the IT Service Delivery Team to ensure that end users receive timely and effective IT support.Monitor productivity and quality metrics to guarantee Service Level Agreements are consistently met.Support senior IT...

  • Senior IT Services Delivery Manager

    7 days ago

    Mumbai, Maharashtra, India beBeeDelivery Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Description:We are seeking a Senior IT Services Delivery Manager to lead our team in delivering high-quality IT services.Key Responsibilities:Develop and implement effective IT service strategies that align with business objectives.Manage IT projects from planning to delivery, ensuring timely completion and quality standards.Maintain strong relationships...

  • Senior Service Delivery Leader

    2 weeks ago

    Mumbai, Maharashtra, India beBeeServiceDelivery Full time ₹ 2,50,00,000 - ₹ 3,00,00,000

    Job Title: Senior Service Delivery LeaderThe role of a Senior Service Delivery Leader involves overseeing the delivery of IT infrastructure services across India. This includes managing critical incidents, ensuring client satisfaction, operational efficiency, and compliance with service level agreements (SLAs) at a national level.Key Responsibilities:Taking...

  • Senior Delivery Manager

    1 week ago

    Mumbai, Maharashtra, India beBeeDelivery Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

    Job Title: Senior Delivery ManagerA seasoned professional is required to lead our team in delivering top-notch technology solutions and products to clients.Key Responsibilities:Strategic Service Delivery: Oversee and manage service delivery by meeting all contractual/SLA commitments, ensuring excellent customer service.Contract Compliance: Ensure contract...

  • Senior Service Delivery Director

    2 weeks ago

    Mumbai, Maharashtra, India beBeeDelivery Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Service Delivery ManagerAbout Our TeamWe are a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and digital service...

  • Service Delivery Manager

    2 weeks ago

    Mumbai, Maharashtra, India beBeeServiceDelivery Full time ₹ 12,00,000 - ₹ 15,00,000

    Service Delivery Management OpportunityThis position oversees daily operations to ensure timely task delivery and customer satisfaction. It involves managing engineering workforce and customer stakeholders.Key Responsibilities:Coordinate service management activitiesManage customer interactionsMaintain high standards of customer satisfaction and service...

  • IT Service Delivery Manager

    7 days ago

    Navi Mumbai, Maharashtra, India beBeeProblemManager Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Description:The primary goal of this role is to lead and manage IT service delivery teams, ensuring excellent service delivery and timely resolution of incidents and problems.Responsibilities:Manage the IT service delivery team, providing leadership, guidance, and coaching to ensure excellent service delivery.Oversee the management of incidents and...

  • Service Delivery Manager

    1 week ago

    Mumbai, Maharashtra, India beBeeDeliverer Full time ₹ 18,00,000 - ₹ 25,00,000

    Job Title:"Service Delivery Manager" We are seeking an experienced and skilled Service Delivery Manager to join our team. In this role, you will be responsible for managing the day-to-day activities of our operations team, ensuring that all tasks are completed efficiently and effectively.Your primary responsibilities will include coordinating with various...

  • Information Technology Service Delivery Manager

    3 weeks ago

    Mumbai, Maharashtra, India Lodha Full time

    JOB PROFILE: Service Delivery ManagerLOCATION: MumbaiRole:Service Delivery Manager's role is to oversee the IT Service Delivery Team (both In-house and Outsourced) and ensure that the end users are receiving appropriate IT Support. This role will also monitor the productivity and quality to ensure that Service Level Agreements are met. This role will also...