Senior Service Delivery Leader

2 days ago


Mumbai, Maharashtra, India beBeeServiceDelivery Full time ₹ 2,50,00,000 - ₹ 3,00,00,000

Job Title: Senior Service Delivery Leader

The role of a Senior Service Delivery Leader involves overseeing the delivery of IT infrastructure services across India. This includes managing critical incidents, ensuring client satisfaction, operational efficiency, and compliance with service level agreements (SLAs) at a national level.

Key Responsibilities:

  • Taking ownership of critical incidents and coordinating with resolution parties to ensure timely resolution and minimal impact on clients.
  • Developing and implementing effective systems, procedures, and methodologies to support high-quality service delivery.
  • Leading teams in achieving exceptional service delivery performance and meeting customer expectations.
  • Analyzing internal processes for service delivery optimization and recommending improvements.
  • Providing regular reports to management on service delivery performance and progress towards goals.
  • Fostering strong relationships with teams and stakeholders to facilitate effective communication and collaboration.
  • Driving business growth by identifying opportunities to improve access to IT infrastructures.

Required Skills & Qualifications:

  • Proven track record of managing large-scale service delivery operations across India.
  • Expertise in IT infrastructure domains, including data center, cloud, end-user services, NOC, SOC, and ITSM.
  • Strong understanding of ITIL, ISO, and industry-standard service frameworks.
  • Excellent leadership, stakeholder management, and communication skills.
  • Ability to manage commercial aspects of service delivery effectively.


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