Senior Service Delivery Manager

2 days ago

Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000
Key Job Responsibilities
Job Summary:
As a Senior Service Delivery Manager, you will be responsible for leading a team of customer service officers in resolving client requests and complaints related to retail asset products.

Essential Duties Include:
  • Addressing customer inquiries and escalating issues to senior management when necessary.
  • Coordinating with internal stakeholders to ensure timely resolution of customer requests.
  • Developing and implementing process improvements to enhance the overall customer experience.
  • Maintaining accurate records of customer interactions and outcomes.

Required Skills:
  • Proven leadership and management skills with experience in managing teams.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex problems and develop effective solutions.
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).

Education and Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Relevant industry certifications (e.g., CRM, Customer Service).

Work Environment and Benefits
Our organization is committed to providing a positive and supportive work environment. As a Senior Service Delivery Manager, you can expect to enjoy a range of benefits including competitive salary, comprehensive health insurance, paid time off, and opportunities for career growth and professional development.

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