
Senior IT Service Delivery Manager
4 days ago
We are seeking a seasoned IT professional to fill the role of Operational Readiness Specialist. In this position, you will be responsible for ensuring the successful implementation and transition of IT services.
This is an exciting opportunity for a motivated individual to join our team and contribute to the delivery of high-quality IT services.
Key Responsibilities- Implementation Experience: 7-10 years of demonstrated project and systems implementation experience with preferably 5+ years into the IT service transition.
- Operational Readiness: Strong understanding and experience of operational readiness requirements, management, and execution of monitoring, coordinating, and reporting on these.
- Certifications: ITIL Foundation Certificate is required. ITIL Service Transition certificate is required. ITIL Operational Support & Analysis qualification is necessary.
- Service Delivery: Proven experience in planning and organizing effective & efficient IT services delivery.
- Communication Skills: Possess strong inter-personal and communication skills, with ability to navigate circumstances where there are counter views on completeness and next steps.
- Stakeholder Partnerships: Ability to build strong partnerships with key stakeholders across the organisation.
- Bachelor's degree in Computer Science or related field.
- At least 7-10 years of experience in IT service management.
- Strong knowledge of ITIL framework.
- Excellent communication and interpersonal skills.
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