Service Delivery Manager

4 days ago

Mumbai, Maharashtra, India beBeeService Full time
About the Role

As a Helpdesk Lead, you will be responsible for monitoring IT service performance to ensure alignment with defined SLAs and customer expectations. This involves managing incidents, problems, and escalations with a focus on quick and effective resolution.

You will apply ITIL best practices in daily operations, including incident, problem, and change management. Additionally, you will lead and manage team performance, including roster planning, attendance, and appraisals.

Collaboration with internal teams and stakeholders is essential to drive service improvements and operational excellence. Accurate documentation of processes, escalations, and resolution paths must also be maintained.

Furthermore, you will ensure compliance with service delivery policies and standards.

Required Skills and Qualifications
  • Strong understanding of IT service management principles and ITIL frameworks
  • Excellent communication and interpersonal skills
  • Ability to analyze complex technical issues and develop effective solutions
  • Proven leadership and management skills
  • Experience in collaboration and stakeholder engagement
Benefits

We offer a dynamic work environment that promotes growth and development. Our team is passionate about delivering exceptional service and exceeding customer expectations.

Others

This role requires a strong commitment to continuous improvement and innovation. If you are a motivated and results-driven individual who is passionate about IT service management, we encourage you to apply.

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