
IT Service Delivery Expert
1 day ago
Job Title
Pre-Sales Manager - Cyber Security SolutionsWe are seeking a seasoned professional to join our IT Infrastructure Managed Services team. This role demands a strategic thinker with a strong understanding of IT service delivery, technical solutioning, and customer engagement.
You will work closely with sales and delivery teams to create compelling, cost-effective service solutions that address client needs and win new business. If you are passionate about technology, driven by innovation, and skilled in building impactful IT service proposals—this is an ideal opportunity.
- Serve as a liaison between clients and internal stakeholders to understand their requirements and develop tailored IT service solutions.
- Stay up-to-date on market trends and technology advancements in IT Services.
- Collaborate with the sales team to understand customer pain points and propose viable solutions.
- Respond to RFPs, RFIs, and RFQs with accurate and compelling proposals.
- Analyze customer requirements and develop customized IT service solutions.
- Support account mining and cross-selling opportunities by showcasing relevant capabilities.
- 8 to 16 years of experience in pre-sales or solutioning roles within IT infrastructure managed services.
- Strong understanding of service delivery models and IT operations.
- Familiarity with tools and automation technologies.
- Proven experience with customer-facing solution development and proposal creation.
- Excellent communication, collaboration, and stakeholder management skills.
Educational Qualifications:
- Bachelor's degree in Engineering or any relevant field (preferred).
- MBA or Post-Graduate Degree in Business Administration (preferred).
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