Service Delivery Expert

2 days ago


Mumbai, Maharashtra, India beBeeFieldService Full time ₹ 10,00,000 - ₹ 15,50,000
Job Opportunity

We are seeking an experienced Field Supervisor to join our team. As a key member of our operations, you will play a crucial role in ensuring seamless service delivery.

Key Responsibilities:
  • Coordinate with employees and customers to guarantee efficient service delivery
  • Plan daily schedules and allocate manpower based on callbacks received
  • Conduct annual equipment surveys of elevators under the territory and plan repair schedules as a preventive measure
  • Carry out NIS before taking over new construction and modernization jobs
  • Conduct toolbox talks with employees and promote safe work practices
  • Evaluate and close T/Repair orders in a timely manner and monitor callbacks to reduce them
  • Adhere to EH&S policies and practices and ensure a zero-accident incident environment
  • Participate actively in RQC & Safety meetings to review issues and progress
  • Conduct EH&S inspections/audits and ensure completion of corrective actions within targeted dates
  • Maintain open communication with examiners, clients, and colleagues to build rapport and confidence
Requirements:
  • Diploma or BE in Engineering
  • 5-8 years of experience in handling service in the elevator industry
  • Excellent communication and interpersonal skills
  • Assertive, proactive, result-oriented, and self-starter
  • Ability to handle high-profile key customers


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