Service Delivery Manager

When you join Trend you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information Service Delivery Manager - Cybersecurity ABOUT TREND MICRO Trend Micro a global cybersecurity leader helps make the world safe for exchanging digital information Fueled by decades of security expertise global threat research and continuous innovation Trend Micro s cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds networks devices and endpoints As a leader in cloud and enterprise cybersecurity the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS Microsoft and Google and central visibility for better faster detection and response With 7 000 employees across 65 countries Trend Micro enables organizations to simplify and secure their connected world For additional information visit Job Summary We are looking for a proactive and technically adept Service Delivery Manager to lead our cybersecurity service operations This role demands a strong foundation in project management and a deep understanding of cybersecurity principles The ideal candidate will work closely with the channels team to ensure high-quality service delivery team enablement and customer engagement PRIMARY RESPONSIBILITIES Manage Cybersecurity Services Oversee end-to-end delivery of cybersecurity services ensuring compliance with SLAs industry standards and security frameworks Team Enablement Collaborate with the channels team to train assess and empower them for delivering robust cybersecurity services Quality Process Improvement Monitor service quality metrics conduct audits and drive continuous improvement initiatives Customer Sales Collaboration Work closely with sales and pre-sales teams to position cybersecurity services effectively to clients identifying upsell opportunities Scope of Work Project Estimation Prepare detailed Scope of Work SOW documents and accurately estimate project mandays to ensure alignment with client requirements and internal capacity Incident Management Lead incident response coordination and conduct post-mortem reviews for service-related issues Market Compliance Awareness Stay updated on emerging threats technologies and compliance requirements to continuously refine and improve service offerings Skill Required and Qualifications 5 years of experience in project management or cybersecurity service delivery Deep understanding of cybersecurity frameworks e g ISO 27001 NIST CIS Controls and operational best practices Proven expertise in preparing Scope of Work documents and scoping project mandays Strong experience in security operations incident management and risk mitigation Excellent communication and training skills with the ability to translate technical concepts into business value Familiarity with relevant cybersecurity technologies and tools Certifications such as CISSP CISM or PMP are a plus Trend Micro strive to build an environment of equity and inclusion which reflects diverse points of view We welcome value promote and celebrate diversity - the very experiences and attributes that make us who we are including but not limited to race ethnicity nationality gender gender identification sexual orientation level of ability age religion veteran status socio-economic status and political philosophy We embrace change empower people and encourage innovation Join Trend Micro and Thrive with us